Call Center Consumer's Right to Know Act

[April_Fool_79]

Legislation is before Congress regarding a "Call Center Consumer's Right to Know Act" (HR 3621). This legislature, in a nutshell, will not only require companies to tell customers the location of their call center and if they transfer them to one overseas, but will charge them PER CALL that they do transfer. It's actually not a very complicated bill, and is very short, so here's the link to it if you want to read it yourself.

Call Center Consumer's Right to Know Act

Please, PLEASE, PLEASE!! Contact your Congress(wo)men, and urge them to pass this bill!! This would help offset the cost difference for companies between paying an American more money to take calls and a foreigner less, and may help keep jobs in the US or bring some back.

Sorry if this posted somewhere else, I tried searching for it but didn't find it. If so, can someone merge the threads, or move it to another forum if more appropriate? Thanks

 

[mrjerryk]

This legislature, in a nutshell, will not only require companies to tell customers the location of their call center and if they transfer them to one overseas, but will charge them PER CALL that they do transfer.

The sad part about this if it does pass is, that cost will just be handed down to the consumer and the company will not be out of pocket at all.

There are a bunch of companies now that will transfer you back to an American if requested. Most of the calls will be routed over seas to places like India, but if you request to talk to an American they will transfer you back.

On a side note, I work in the IT field and a bunch of our departments have been outsourced to India. There is a huge language barrier and it seems like there is more time lost due to the language barrier than it's worth.

 

[Snow_Fox]

Outsourcing creates more problems than it solves I think long term..

Honestly.. Between language barriers and other issues I sometimes wonder how long until people realize that it just doesn't work on many levels..

Sadly businesses in general are so consumers with making short term profits or saving money short term they screw themselves long term.

Let em.

Either way, I prefer a bill like that to not pass.. Its just like human rights in china.. we want cheap products.. but, if the cost of labor in china goes up.. we have to find another source of cheap labor.. or prices of goods are about to go back up.

 

[mrjerryk]

Outsourcing creates more problems than it solves I think long term..

Honestly.. Between language barriers and other issues I sometimes wonder how long until people realize that it just doesn't work on many levels..

Sadly businesses in general are so consumers with making short term profits or saving money short term they screw themselves long term.

Let em.

Either way, I prefer a bill like that to not pass.. Its just like human rights in china.. we want cheap products.. but, if the cost of labor in china goes up.. we have to find another source of cheap labor.. or prices of goods are about to go back up.

To be honest, I could care less what happens in China, or any other country for that matter. We have enough problems of our own and I think it's time we stop worrying about other countries and start taking care of us for awhile.

 

[IOWA]

Outsourcing creates more problems than it solves I think long term..

Honestly.. Between language barriers and other issues I sometimes wonder how lon

To be honest, I could care less what happens in China, or any other country for that matter. We have enough problems of our own and I think it's time we stop worrying about other countries and start taking care of us for awhile.

+1

Tapatalk. Samsung Moment. Yep.

 

[byteware]

Outsourcing creates more problems than it solves I think long term..

Just before I left one company (I was a help Desk technician), the company was outsourcing the mainframe programmers to a company in India.

Two weeks before I left, I was doing the weekly backup, and yearly processes, and we had a major error. I called the San Francisco Help Desk, and they contacted the programmers, who went ahead and forwarded it to the new company, since they were going to be handling it from then on.

I got a call back saying that the problem was resolved, and that it was taken care of (After having been at work for 24 hours straight dealing with this... as I was the only one at the office on the Weekends, for the sole purpose of running the weekly backup).

I went home.

Monday, All hell broke loose. They could not get the system up. The programmers just left the system in the state that it was in, and didn't fix the problem.

The guy who had been working on that system found the problem in five minutes.