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Can their CS get any worse?

ScottColbert

Well-Known Member
I posted this on the FB wall, and thought I would share it here.

Just as background, about 3 weeks ago I was getting an error 67 message even though I hadn't downloaded or tried to tether my Optimus Elite. I did call in and got the msl and restored it with no issue. This Friday the error 67 message started again, with no apparent reason, and then I lost my data connection. Between Friday afternoon and now I've sent/received 12 emails, 5 FB messages and 21 twitter messages.

At 6:36 AM I was asked via twitter DM for the subject names in the emails I sent. I sent them immediately. At 7AM I was asked if I received the email back. I had. At 7:21 I was told I would receive a reply back shortly. At 11:04 I hadn't received one and was told at 11:36 emails are responded in the order they're received (despite being in the middle of assisting me). At 12:36pm I still had no reply and was told there was a high volume of emails.

At 4:41pm still no email, and my twitter DM asking for management info went unanswered. Meanwhile I've had no data for 3.5 days, calls that cut out and error message every 30 seconds.

I received a DM on twitter at 6:15 saying they were working on my email at the moment and I would get a reply shortly. It's two hours later and still no reply.

I've tried restoring the msl and it hasn't worked either.

If I had any hair I'd be pulling it out. :smokingsomb:
 
Have you checked your area for physical walk-in Boost Mobile/Virgin Mobile (both in the same store) stores? We have several of them here outside of Chicago. I think if I had to make a choice I would rather spend the gas and walk right in to a store to get some help (then they could look into the crazed eyes of a woman on the edge that has no working phone).
 
Try sending email to SaveMe@Thevirginangels.com. I prefer this instead of calling them. Although in general VM CS aren't too self motivated. By that I mean, if your problem is not listed in their scripts, they stop helping. If there's a fix in their script that match your problem, they'll continue to to apply it even if you tell them it didn't work the last 10 times that they applied the fixes.
 
Try sending email to SaveMe@Thevirginangels.com. I prefer this instead of calling them. Although in general VM CS aren't too self motivated. By that I mean, if your problem is not listed in their scripts, they stop helping. If there's a fix in their script that match your problem, they'll continue to to apply it even if you tell them it didn't work the last 10 times that they applied the fixes.

I've sent/received over a dozen emails since Friday. I have the extended warranty from Best Buy, and bringing it back tomorrow AM, I have a suspicion it may be the phone.
 
Can you get to this one (I just guessed a Ph A zip)?

Boost Mobile Store by Sin Limite Wireless
915 N 16Th St
Phoenix, AZ 85006

https://maps.google.com/maps?q=915+N+16Th+St+Phoenix+AZ+85006

Looks like they're in a lot of locations in Phoenix, but not sure where exactly in direct location to where you are (or if you'd have a ride to get there).

I know where that is, it's downtown, and I'm on the other side of town. The BB I bought it from is 5 minutes away and since I have the extended warranty, I'll see if they'll replace it.

Their level3 tech support called and after going through everything I've done for the fourth time, was told someone else would call within 24-72 hours. :rolleyes::rolleyes::rolleyes:

If I can I'll up my phone to the One V.
 
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