Has anyone else experienced the frustrating circle that results from calling *228 to update your roaming list? I have always updated my roaming list every month by calling *228 and then saying "update roaming list". Today when I called *228, everything I tried in MetroPCS' voice menu was circular. I tried both pressing option 5 and then every voice prompt available, all without success. I made repeated calls to *228 but no matter what I tried, I could only get to instructions about how to update the roaming list ("by dialing *228 from your home calling area"), but never to a point where it actually performed the update. Hey MetroPCS, I already dialed *228 - that's how I got to your instructions in the first place - so thanks for nothing!
I finally took the option to speak to a representative. The representative said that because I recently upgraded to a new GSM phone, I no longer have to do the monthly roaming list update. He said that a GSM phone updates the roaming list on its own, automatically.
Does that make sense to you experts? If not, what is the correct telephone number and prompts to update the roaming list? Has anyone else been in the *228 cycle of being told to call *228 - which you just did?
Thanks in advance for your help,
Carol
I finally took the option to speak to a representative. The representative said that because I recently upgraded to a new GSM phone, I no longer have to do the monthly roaming list update. He said that a GSM phone updates the roaming list on its own, automatically.
Does that make sense to you experts? If not, what is the correct telephone number and prompts to update the roaming list? Has anyone else been in the *228 cycle of being told to call *228 - which you just did?
Thanks in advance for your help,
Carol
