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Can't access to mobile data

M

MrFiddle

Lurker
Hi guys.
4 days ago Telcel gave me a new cellphone, it's a ZTE Blade A520, well, it's a good medium-low gamma smartphone, it work's good.
Well, 3 days ago I was using my phone watching some memes on my school, then the teacher started the class so I locked it. Few hours later I saw that mobile data apparently was off, my signal bar didn't have that "H" or 4G, I tried to turn it on but, it was on.
Then a message has appeared on a pop-up saying "Sin suscripción al servicio -33-" (Without suscription at service -33-), I readed on Internet that it is about mobile data and APNs, I tried check them but nothing is wrong with them... Actually I tried to do a factory reset but still without mobile data. HAAAALP PLZ :(

Note: My cellphone doesn't have a custom ROM, it has the original.
 
MrFiddle said:
Hi guys.
4 days ago Telcel gave me a new cellphone, it's a ZTE Blade A520, well, it's a good medium-low gamma smartphone, it work's good.
Well, 3 days ago I was using my phone watching some memes on my school, then the teacher started the class so I locked it. Few hours later I saw that mobile data apparently was off, my signal bar didn't have that "H" or 4G, I tried to turn it on but, it was on.
Then a message has appeared on a pop-up saying "Sin suscripción al servicio -33-" (Without suscription at service -33-), I readed on Internet that it is about mobile data and APNs, I tried check them but nothing is wrong with them... Actually I tried to do a factory reset but still without mobile data. HAAAALP PLZ :(

Note: My cellphone doesn't have a custom ROM, it has the original.
Click to expand...

Hi, Try this turn your phone on then go to Settings { Then look for (more ) then tick that. Look until you see (mobile network) tick that, then look at the top right corner where 3 vertical dots is. Then tick that where it says Reset Network. After Network has been reset, then power cycle the phone= turn it off and turn it on. See if that helps your issue.
 
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