Can't add a contact on a ZTE N818

[restorer1]

I can‘t add a contact to my phone. The manual says go to contacts, touch the icon to add a contact, but a message “You have disabled a required permission” comes up.
I went to settings, apps, contacts, permissions and change a couple things, but it still says the same thing when I try to add a contact.

 

[Dannydet]

Have you tried clearing the cache for the contacts app?
Reboot your device.

 

[restorer1]

Can you tell me how to do that, this is my first cellphone?

 

[Dannydet]

Go to settings, apps, contacts, and choose clear cache.
Theb reboot your device.
Try it and post your results

 

[restorer1]

This is my first cellphone so all this is new to me. I don’t see clear cache or how to reboot. I appreciate your help. I am only 80 years old, but you can call me slow if you want to.

 

[Dannydet]

I would take it to your carrier and let them show you how to add a contact.
You're paying them for service so they should honor all requests

 

[bcrichster]

I would take it to your carrier and let them show you how to add a contact.
You're paying them for service so they should honor all requests

I think this is the new edition Obamaphone (SafeLink, Assurance wireless), so carrier support is virtually non-existent

 

[Dannydet]

Do you have a younger relative or friends to help you out?

 

[restorer1]

Solved- I added a contact to my Google account using the computer. The cellphone I have is a replacement. It is a newer model. The old phone was easy to add a contact and they are in Google. I’ll learn to use this new phone. I really appreciate your trying to help me.