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Help Cant Copy MP3s from My SD Card to My Computer

Rico ANDROID

Rico ANDROID

Android Expert
I may be losing my technical know-how so, sorry for the ignorance in this question. I want to copy mp3s stored on my Galaxy Note 4 sd drive to my home computer.

When i connect the device by usb cable, to the computer (Windows 8.1) , i can see my phone internal and external folders. When I navigate to the phone's external storage folder , then drag or copy an mp3 to paste in a folder on my computer , it fails and wont begin copying. I used to do this many times with no problem. Ive been seriously ill over the yrs and i know i didnt forget how to do this but maybe i have...
 
If your PC has a card reader slot you could try powering down your phone, removing the card and try reading the card through the reader.

One thing I just thought of. Is your phone unlocked when you are trying to copy the files?
 
badcatz said:
If your PC has a card reader slot you could try powering down your phone, removing the card and try reading the card through the reader.

One thing I just thought of. Is your phone unlocked when you are trying to copy the files?
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Unfortunately it doesnt have a card reader slot. My device is unlocked , i respond "allow" when the pop up message on the phone prompts. The folders show up on my computer screen when i navigate thru them but i cant move a single file from the phone to the computer.
 
You should also turn off the preview pane on your windows explorer window.

I had problems with transferring different files (videos, pics and mp3s) from my SD card to my computer a while back and that solved my problem.
 
dontpanicbobby said:
Did Windows File Explorer or whatever they call it on Macs not work?

Always worked for me except I don't use Macs.
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Mine is a HP Microsoft 8.1. I am thinking it is my Note 4 thats the issue. i can see the files on the computer explorer window when i link the device to the computer but the device "disconnects" (or acts like it did) when i copy from the device/ sdcard folder to a location on the desktop.
 
Rico ANDROID said:
Mine is a HP Microsoft 8.1. I am thinking it is my Note 4 thats the issue. i can see the files on the computer explorer window when i link the device to the computer but the device "disconnects" (or acts like it did) when i copy from the device/ sdcard folder to a location on the desktop.
Click to expand...
Are you perhaps using a USB hub? It may be a problem with that. Also try changing the USB port you plug your device into and cable.
You should also check that drivers are properly installed on your laptop.
 
Kaizuroge said:
Are you perhaps using a USB hub? It may be a problem with that. Also try changing the USB port you plug your device into and cable.
You should also check that drivers are properly installed on your laptop.
Click to expand...
I did plug into a different usb port , same results. connecting direct from fhe device to the computer. I hadnt thought of checking the drivers - good point . I will do a full check up next and see.
 
The resolution was definitely the sd/usb plugin ! i put the sd card into the usb stick drive slot and plugged it into the usb port! I am back in business! i will still lsook for any driver updates to be added to the computer so all ! need is to plug the usb cable
 
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