Can't delete contact

[Holly DeCrescenzo]

I have a ZTE Grand X4 and I have one contact that won't delete, everytime I try a box pops up and says, contacts has stopped working, I have deleted several other contacts, but for some reason I can't delete that one, I'm concerned as to why this one contact wontw delete and how I can somehow get rid of it, any help would be appreciated, thanks.

 

[psionandy]

Can you delete via the google contac webpage?

 

[Holly DeCrescenzo]

Can you delete via the google contac webpage?

I dont have Google contacts, I just have the one on my phone, I went to my Google and no contacts come up at all.

 

[Member 1919122]

Shut off your phone.
Try it again.
If that doesn't work go to settings, apps, contacts, and clear cache.
Try it again.

 

[Holly DeCrescenzo]

Shut off your phone.
Try it again.
If that doesn't work go to settings, apps, contacts, and clear cache.
Try it again.

I did try both of these

 

[Mikestony]

Is it a contact you personally entered before?

 

[Holly DeCrescenzo]

Is it a contact you personally entered before?

Yes, and I can delete all the other contacts except this one, I'm wondering if there's any way that the person somehow hacked my phone

 

[Mikestony]

Hmm, what error message, if any, are you getting when you try to delete the contact?

 

[Holly DeCrescenzo]

Hmm, what error message, if any, are you getting when you try to delete the contact?

It just says, con

Hmm, what error message, if any, are you getting when you try to delete the contact?

It says, Unfortunately contacts has stopped working.

 

[Mikestony]

It just says, con

It says, Unfortunately contacts has stopped working.

Wow, that is bizarre. Usually when you get that message, the suggestion by @Dannydet should have worked.


Now, the other option I can suggest is this. Backup all your contacts to google. Then, in addition to what @Dannydet suggested, not only clear the cache in the contacts app, but clear the data also.
Doing so (clearing the data), may wipe the contacts from your device (phone), but not google. Then check to see if you can either delete that contact from your phone, or from google.

Then if all looks cool, sync your google contacts to your device and you should have them back.

 

[Holly DeCrescenzo]

Wow, that is bizarre. Usually when you get that message, the suggestion by @Dannydet should have worked.


Now, the other option I can suggest is this. Backup all your contacts to google. Then, in addition to what @Dannydet suggested, not only clear the cache in the contacts app, but clear the data also.
Doing so (clearing the data), may wipe the contacts from your device (phone), but not google. Then check to see if you can either delete that contact from your phone, or from google.

Then if all looks cool, sync your google contacts to your device and you should have them back.

Once I downloaded Google Contacts I was able to delete it from there, strange how I had so much trouble though, thank you for your time and help.