Can't set custom text tones

[ashtonthornton415]

I get the options to select all the tones that come pre-loaded on the phone, but no option to use a custom sound. I had custom sounds assigned for work and family when I first got my S10 and now they've all reverted to my default a few months ago.

The messenger app has access to my storage, dunno what else to change.

 

[ashtonthornton415]

On an S10, up to date, all needed apps have storage permissions. Phone only lists the pre-loaded tones and won't let me select custom sounds anymore, even though I could a few months ago. It also changed all contacts that had a custom tone back to default. Any idea how to fix this?

 

[Montego Murph]

I'm battling something similar -- I am able to assign custom notifications which work -- unless the app is open, then it reverts to the default notification noise. When I go into settings, there is a strange "menu loop" that goes on when selecting "in-app settings" which keeps bringing you back to the same screen.