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Comcast (xfinity) SUCKS!

  • Thread starter Thread starter NorthVandea
  • Start date Start date

Do you have Comcast? If so, do you like it?

  • I don't have Comcast

    Votes: 5 33.3%

  • I have Comcast and haven't had any problems/like it

    Votes: 7 46.7%

  • I have Comcast and HATE IT!!!

    Votes: 1 6.7%

  • I used to have Comcast and switched to another service

    Votes: 2 13.3%
  • Total voters
    15
N

NorthVandea

Guest
Dear friends, I would just like to point out that the following text is a rant from a very angry customer. Please do not take any of the following personally as it is just my opinion.

COMCAST or xfinity or whatever the hell they call themselves now SUCKS!!!
Now their cable Internet service itself doesn't, but their customer service is non-existent.

Exhibit 1: My cable Internet service turns off one day. Explanation from Comcast, "Oh you have a DOCSIS 1.1 cable modem, we no longer support that. You will need to purchase a new one"

I have no problem with needing to purchase new equipment as standards and speeds evolve, but I feel strongly that LETTING YOUR CUSTOMERS KNOW BEFORE YOU SHUT OFF THEIR SERVICE would be showing decent customer service.

Exhibit 2: Just today (while I was expecting an important email BTW) my Droid X reports that my username or password for my Comcast email is incorrect. At first I assume that this is a temporary problem that will pass. Two hours later I still can't connect. I start to think maybe my account has been hacked. I start to get worried and log in to the Comcast website from my Droid X. "Incorrect Username or password" Okay, I'll reset it. Of course the CAPTCHA won't load correctly in my phone's browser. Of course I am at work where all webmail sites are blocked for security. So I have to wait until I get home. I get home, open Comcast, log in, "incorrect username or password". Okay, I'll reset it. Go through the rather long reset process to find out that COMCAST DECIDED TO CHANGE THE MINIMUM PASSWORD COMPLEXITY REQUIREMENTS AND DISABLED MY EXISTING PASSWORD BECAUSE IT DID NOT MEET THE NEW REQUIREMENTS. Did they tell me that was coming? OF COURSE NOT!!!! They have NO customer service at all. I think I deserve to know in advance when are going to LOCKOUT MY ACCOUNT!!!!

Both of these exhibits could have been completely avoided with a simple email stating what changes were about to be implemented. Is that really so hard to send? These two experiences have convinced me that the moment FiOS is available in my area I am going to happily call Comcast and tell them they can take my Comcast account and stick it....somewhere...

rant over. thank you for your time.
 
Comcast works fine for me, best in the area. Make no mistake though, if Verizon's FIOS hit the area (unlikely :( ) I would switch in a heartbeat.
 
I usually go with Comcrap but Comshaft is pretty good too.

We went with two Sonic Dust HomeRun Prime HD's (3-tuners each) that feeds signal to a HTPC that is then streamed to viewing locations via Xbox 360's. If you have these parts get a tuner or two and you will be MUCH happier with their service. The receivers they offer are pure garbage and ALWAYS have issues. The more you can get their hardware out of the equation the happier you will be.

I also don't expect much from their customer service because it's worse than the hardware. I'll keep my horror stories to myself because I don't want to sit here typing for the next hour.
 
A couple of years ago I worked for a contracting company who did CS support for Comcrap. They don't want CS to give good support, trust me. We was told to try a few procedures and if it didn't fix the issue, send a truck out!

Our group supported TV and it was in the Chicago region. I agree, Comcast SUCKS big time!
 
SUroot said:
The company I work for actually designs and manufactures the Xfinity STBs. I think theres a new one on the way.
Click to expand...

I've been hearing that for 7 years now and it never happens. When it does they're worse than the previous one. Thank god I don't have to worry about that anymore. Long live Silicon Dust!
 
OstrichSaK said:
I've been hearing that for 7 years now and it never happens. When it does they're worse than the previous one. Thank god I don't have to worry about that anymore. Long live Silicon Dust!
Click to expand...

Well I've seen it in testing so I know its there.
 
your STBs work just fine !! (after the Comcast tech guy came over to change a filter-thing out on the street.) They even gave me a free signal booster while at it.
 
I always heard horrible things about Comcast when I lived in Atlanta, we had Charter and I had ok service from them.

Since we moved to Colorado we tried Qwest and that ended with getting lawyers involved. Comcast has been great as far as service goes. I've only had a few glitch problems and there was a tech at the house the next day to correct it. I would rate their customer service on par with Verizon as well.

Sorry anyone else has had trouble.
 
SUroot said:
Well I've seen it in testing so I know its there.
Click to expand...

That doesn't negate my entire statement which was a compound statement and your post served only to negate the first portion of that statement. When you compare how long the Comcast STB have been in service to other similar technology it's a joke. They're terrible hardware and even worse software too so it's not like they're running on the 'if it ain't broke, don't fix it' idea. The Moto HD DVR STB's are pure garbage.
 
I don't work for Moto. I'm talking only about the xfinity. Comcast hardware is not Comcast hardware. It is from several vendors. The company I work for being one of them.


All your posts are sweeping generalisations. I need not negate anything.
 
SUroot said:
I don't work for Moto. I'm talking only about the xfinity. Comcast hardware is not Comcast hardware. It is from several vendors. The company I work for being one of them.


All your posts are sweeping generalisations. I need not negate anything.
Click to expand...

Then why do you keep replying to my posts? Nobody cares who you work for. Comcast/Xfinity hardware sucks. Period. Sure some magical unicorn may come along someday but that's not reality now. You're the one making generalizations. "Oh, I work for a company that is making some really cool Comcast equipment" Orly? Do tell! :rolleyes:

I run two 3-tuner Silicon Dust HomeRun Prime boxes and no longer pay for crappy Comcrap hardware so I don't even care about this topic to be honest with you. The day I returned all those crappy receivers to Comcrap was the start of the best service I've ever had from them.
 
I'd left the topic alone until you resurrected it. All I said was that a new box was on the way.

You're actually becoming confrontational now so let's leave it at this:

You've had a bad experience with some "comcast hardware". You're now making sweeping generalisations about Comcast hardware because its actually made by several different vendors. Ok you probably didn't know that, or you'd realise your argument has no weight and would be pointless to continue. Hopefully now you realise that, you can stop responding to my posts with "well I had a bad time so everything made by whoever for Comcast must be garbage and regardless of amillion success stories, my word is fact. I don't care who you work for" blah blah blah

The day you returned your comcrap hardware (which in all honesty, no one can deny) you lost the ability to comment on all (then) future products with any real perspective of quality
 
My close friend use to work for them - let me just say their support is as bad as their internal workings. He said they would hire people that have absolutely no idea what the hell they are doing. They would screw over their customers with changing hardware support (like yourself) without letting them know. They would run up the internet on people so they reach the cap and than slow them down. Comcast only cares about getting your money - providing service is an extra which they don't think they have to do.

I don't know what to say about them - I personally have Uverse - I have some problems with it but none that would make me switch but there is only comcast to switch to soooo for internet it seems AT&T is where it's at.

I'm sorry you are getting problems and I would suggest just call them up and disconnect and get another provider (hopefully you have a choice).
 
I've actually met the team that works on the Comcast Android app. (look ma I'm famous!). Seriously though, they seem like nice folks. They also seem to have an excellent tablet app (from the presentation I saw) compared to FiOS (what I use).

But I have heard other things are not so good about them. Whereas my FiOS connection is great except for the Android app. I guess each has their own problems.

I was particularly appalled by the FCC woman joining them after their merger with NBC.
 
Op i just believe that you just had bad experience with them. I have been with them for 10+ years (since college). And i have never had any major problems with them. Any issues was resolved in a timely manner.
If i move to another town, i seriously hope that comcast service is there also.
 
I've been having problems with glitchy cable service with Comcast lately (Sacramento, CA). Also disenchanted by how my bill keeps creeping higher with no changes to service on my part and no PPV usage and the only notice I get is when I get my bill.

I really wish AT&T would hurry up and get Uverse TV into my neighborhood, since my building doesn't allow dish installs. I would LOVE to get as good a channel selection for a much lower price, which is doable, and AT&T's been a quite dependable phone/Internet provider. Sure, they've had occasional difficulties, but I do recognize that nothing that human beings are involved in will be perfect.
 
Charlie Hustle said:
Op i just believe that you just had bad experience with them. I have been with them for 10+ years (since college). And i have never had any major problems with them. Any issues was resolved in a timely manner.
If i move to another town, i seriously hope that comcast service is there also.
Click to expand...

Yes it's true that my experiences with Comcrap are totally based on my experiences, but it is well documented at this point that Comcast has screwed over many of its customers. If you haven't had any problems with them I envy you. Just out of curiosity, are there any competing cable providers in your town? In my town it's just Comcast or dial-up. They have a complete monopoly on high-speed Internet service (I could get satellite TV, but that doesn't provide Internet service).

Since I can't switch to another high-speed Internet provider Comcast has ZERO reason to provide decent customer service, so I bet they concentrate their good customer service for areas with competition.

To: Verizon
PLEASE hurry and put in FiOS in my neighborhood. Even if you are more expensive, offering a choice should kick Comcast into a better "please-the-customer" mood.
 
NorthVandea said:
Yes it's true that my experiences with Comcrap are totally based on my experiences, but it is well documented at this point that Comcast has screwed over many of its customers. If you haven't had any problems with them I envy you. Just out of curiosity, are there any competing cable providers in your town? In my town it's just Comcast or dial-up. They have a complete monopoly on high-speed Internet service (I could get satellite TV, but that doesn't provide Internet service).

Since I can't switch to another high-speed Internet provider Comcast has ZERO reason to provide decent customer service, so I bet they concentrate their good customer service for areas with competition.

To: Verizon
PLEASE hurry and put in FiOS in my neighborhood. Even if you are more expensive, offering a choice should kick Comcast into a better "please-the-customer" mood.
Click to expand...

No, only comcast here. Still no complaints. Well, there another option embarq, but they suck.
 
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