Company Email in Gmail App

[TaiwanTom1787]

Hi all,

Im trying to add my company email account to the Gmail App on my phone. Everyone in my company uses the QQ Mail App and it's what I've been using for awhile now, but it can't integrate with my phone's organizational tools like gmail can.

My email address is xxxxxx@gallivn.com When adding this account to QQ it's very simple, when it asks for your email service I just select "Other" then it asks for my user name and password and I'm done.
Same process for setting it up with Foxmail on my windows laptop.

When I try with gmail I put the same information in and it tells me it cannot connect with "gallivn.com server" I've tried IMAP, POP3 Exchange, (i have no idea what the differences between these are), and it always gives the same result.

Our IT man is USELESS right now so I'm reaching out to all you.

I can't imagine that my company has its own email server, but no one can verify that.

Are there (Chinese) services that allow any company to put their company name after the @ in the email address, but point all of those different "domain names" to the same server? I'm guessing this is the problem. I say Chinese because it's a Chinese company and the 2 email programs that work with it are also Chinese.

I'm sure I'm using all incorrect terminology, so I hope you understand my question. Please let me know if anything is unclear

Thanks so much to all of you! This is really important because with the recent addition of a few big customers my lack of organizational skills is starting to affect my performance.

 

[TaiwanTom1787]

Quick addition:

I did what I guess is called an MX lookup and got the attached screenshot:

 

[mikedt]

QQ email runs on servers in China, and as you probably know @TaiwanTom1787 anything Google, including Gmail is basically not welcome here, and is blocked. Probably why it's not working with the phone's own Google stuff. Have you tried using a VPN with it?

As for putting your company name into a QQ email, I've got no ideas. I do use QQ email, and 163 as well, but just use them as is, i.e. ***@qq.com or ***@163.com

 

[TaiwanTom1787]

@mikedt : I tried it again after reading your suggestion using the VPN that I use very successfully when I go to China, and it still gave me the same message. Then I tried it with outlook and still I got the same message.

Is there something in my settings that could be causing the issue? What does the MX lookup mean? I see both mx.biz1.qq.com and mx.biz2.qq.com. What's the difference between these 2? Are they my mail servers?

When I set up should I be choosing IMAP, POP3, or exchange? Is the port number the port for my router?

If there really is no way after trying all the different settings to accomplish this, is there a way to have email forwarded to my gmail inbox, then sent back out with my work email showing up as the sender?

Thank you very much for your help!

 

[TaiwanTom1787]

@mikedt I've finally sorted it outt after hours of searching.

It was just a matter of having correct outgoing and incoming mail server addresses.