Connection issues

[Jim_J]

My new Samsung Galaxy A20 phone is having data connection issues. Many times a day it basically gets stuck on uploading data, where the up arrow is showing with no down arrow. This prevents me from getting notifications and loading apps/web pages. It will stay like this until I turn mobile data off then on again or connect to wifi or reset the device. My carrier is Metro.(never had connection issues with them before) I spoke to them about the problem and they're not being much help.

Does anybody know what could be causing this, and how to fix it?
Would appreciate any help I can get.
Thanks!

 

[Dannydet]

Data issues would need to be addressed to your carrier

 

[svim]

Has this problem been happening on a long-term basis or did it just start happening recently? Have of you just restarted your A20? That alone is will fix any number of glitchy problems.

If it's been a long-term problem, try installing this 'Glasswire Data Usage Monitor' app:
https://play.google.com/store/apps/details?id=com.glasswire.android&hl=en_US
and use it to track down just which app/service is uploading so much data.

Do you have anything like the Google Music app set up to upload your music library into your online Google account? Or a BitTorrent app?