Could you please help me? My uncle's birthday is coming soon...

[patwind]

Hey, all, I bought a Motorola razr phone & a Megix case as a birthday gift for my uncle ,but the problem is that I don​

 

[A.Nonymous]

What's the exact error message? Have you talked to the carrier?

 

[TxGoat]

I would return the phone, have them swap yours out for a new one (If you bought it from the carrier) and have them activate it for you. And in the future, I'd personally just buy the gift, and leave it unopened.


If you'd prefer not to return it, I'd try to connect the phone to a Wifi hotspot and try the update there. It may not like the data connection you're currently on or if you haven't activated the phone yet, that's most likely the reason it can't update.

 

[patwind]

What's the exact error message? Have you talked to the carrier?

It said there is a error in the process and I hv not talked to the carrier yet.

 

[patwind]

I would return the phone, have them swap yours out for a new one (If you bought it from the carrier) and have them activate it for you. And in the future, I'd personally just buy the gift, and leave it unopened.


If you'd prefer not to return it, I'd try to connect the phone to a Wifi hotspot and try the update there. It may not like the data connection you're currently on or if you haven't activated the phone yet, that's most likely the reason it can't update.

Activate? oh, certainly I had, if the problem persisits,I think I'd better talk to the carrier.

 

[breadnatty08]

Could also be a bad SIM. I'd bring it into your carrier's store to have it looked at.