Crash Reports

[23tony]

My app is now on the Play store and I installed it from there. It crashed (thought I had fixed all of those) and gave me the option to submit a crash report with logs, which I did - but I can't find any info about the report I submitted. Last 14 days, All versions, Installed from anywhere - there is nothing there.

Am I looking in the wrong place or is my expectation wrong?

 

[GameTheory]

My app is now on the Play store and I installed it from there. It crashed (thought I had fixed all of those) and gave me the option to submit a crash report with logs, which I did - but I can't find any info about the report I submitted. Last 14 days, All versions, Installed from anywhere - there is nothing there.

Am I looking in the wrong place or is my expectation wrong?

In the "Google Play Console" I click the app I wish to view, then scroll down to "Crashes & ANRs" and I click "Explore Report". Is this where you went? If so, maybe give it some more time to reflect.

Did you test your production "signed" app on a physical device before uploading it?

Did you do any aggressive code shrinking?

 

[23tony]

In the "Google Play Console" I click the app I wish to view, then scroll down to "Crashes & ANRs" and I click "Explore Report". Is this where you went? If so, maybe give it some more time to reflect.

That's where I'm looking. It's been at least 4 days now.

Did you test your production "signed" app on a physical device before uploading it?

Yes, I did. If you mean with regard to the crash - it's a very occasional startup crash that never occurs on initial startup.I THOUGHT I had fixed it - I was actually quite hopeful that the logs this time around would give me a clue what was happening. It's also funny - nobody else using it has encountered the problem.

The latest update wraps almost the entire startup sequence in a try/catch now, to guard against this. Without those logs I don't know for sure, but I think it's something in the previous location loading

Did you do any aggressive code shrinking?

Not sure what you mean by that. The main thing was that I published a bundle vs apk.

 

[23tony]

Weird, got a crash today and it wouldn't SEND the report - the send option was grayed out! But I had a couple other crashes that I sent reports for and still nothing.

Looks like I can view the logs from the "send report" screen, so I got what I needed from there. "Send Feedback" just closes the send report screen.

Still not sure why I'm not getting the report, but I published an update with a fix for this problem, at least.