Customer loyalty

[jgreetham]

I've been watching the prices for T-Mobile's Vibrant:

- On their web upgrade pages it's 199.99 after the $50 mail-in-rebate
- When I selected to compare it to several other phones, the comparison page shows it at 149.99 but the details page goes back to 199.99
- On their web site without logging in, the price is 99.00 with no mail-in-rebate bull!

Why does a person with no T-Mobile history get the Vibrant for 1/2 the price they want from me plus they don't have to deal with the mail-in-rebate stuff?

I think I'll be making a call to their customer service soon.

Cheers,
Jim

 

[marefin]

Most cell phone companies do it like that. It's to attract new customers. The older ones will more then likely stay regardless of what the upgrade price for a new phone is.