Hi,
I currently have a service errand with HTC (power button stopped working completely). I contacted them in my country and after clearance sent it of to the UK for service.
A while later, i get a letter from htc/uk claiming that they don't honour the warranty since the "phone have problems not covered by warranty". They give me 3 options:
1) 94 UKP (for plastic refurb (??), shipping, diagnostics, etc)
2) 24 UKP (shipping, diagnostics and they send it back untouched)
3) They destroy the phone on site.
I contact them and reject these options. A while later, they come back claiming that the warranty is only 12 months (which is not true. I live in Sweden/EU and have a 24 month global warranty on it). After a while, they admit this to be the case also.
Later on, they mail me and want to see a "proof of purchase". I don't have such a document. I bought the phone from Google directly when they released it. I sent HTC the phone in its original casing and supplied the google checkout (now: google wallet) copy of my purchase which states that i bought and paid for it + the transaction dates).
When i googled this, i could not find anyone that had this "proof of purchase". My question to you guys is:
Did anyone of you ever recieve such a document (with your name, adress, IMEI or serial number on it)?
I had the phone repaired 6 months ago due to dust under the screen and they never asked for anything else besides the checkout information then.
What gives? They effectively hold my phone "hostage" right now......
and yes, it is still under warranty...
regards
Daniel
I currently have a service errand with HTC (power button stopped working completely). I contacted them in my country and after clearance sent it of to the UK for service.
A while later, i get a letter from htc/uk claiming that they don't honour the warranty since the "phone have problems not covered by warranty". They give me 3 options:
1) 94 UKP (for plastic refurb (??), shipping, diagnostics, etc)
2) 24 UKP (shipping, diagnostics and they send it back untouched)
3) They destroy the phone on site.
I contact them and reject these options. A while later, they come back claiming that the warranty is only 12 months (which is not true. I live in Sweden/EU and have a 24 month global warranty on it). After a while, they admit this to be the case also.
Later on, they mail me and want to see a "proof of purchase". I don't have such a document. I bought the phone from Google directly when they released it. I sent HTC the phone in its original casing and supplied the google checkout (now: google wallet) copy of my purchase which states that i bought and paid for it + the transaction dates).
When i googled this, i could not find anyone that had this "proof of purchase". My question to you guys is:
Did anyone of you ever recieve such a document (with your name, adress, IMEI or serial number on it)?
I had the phone repaired 6 months ago due to dust under the screen and they never asked for anything else besides the checkout information then.
What gives? They effectively hold my phone "hostage" right now......
and yes, it is still under warranty...
regards
Daniel