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Didn't take long to see what a GSM outage looks like

OcalaFlGuy

OcalaFlGuy

Android Expert
(About 5 days) I DO believe they are tweaking the tower closest to me.

Today from about 5:40-6:20 PM I showed fully hooked up to H+, not too bad of a signal, 2-3 bars, and zippitydoodah squatola data coming through the pipe. No apps needing it work. Squatola. (Texts still went though. :confused: )

I barely had time to tell the Mothership on Faceplant and it came back up.

Pretty brazerre though that the phone looked perfectly normal, all settings like you were rockin' and rolling but data was a dead as Methuselah's Daddy.

Bruce in Ocala, Fl
 
Next time it happens, try putting the phone in airplane mode for a few seconds then taking it out. This resets the data connection. Sometimes it just gets stupid and this can fix it. I find it happens occasionally when switching from wifi back to the network.
 
im having data issues...like certain apps seem to work... only facebook... but pandora..instagram.. and web browser or speed test are all not responding...
 
Remembered when I was like where did my LTE go? I was getting edge speeds but on H+ was getting something. My fix...sitting around until it got better.
 
Any one else seeing no network available? This is not common but has happened to most t-mob or metro peeps I personally know. I am still holding out using my connect (CDMA/lte) No issues and it always works but the data speed is not what the S4 can do by a long shot. The wife has the S4 (hspa+/lte) and has had this happen to her. Mother in law in Sebring gave up as over half the time she could not make calls. She had the S3 (blue) by the way.
 
33604 gets no LTE, I work there. Worst 8 hours a day.

Thought it was my phone, but I just replaced my phone today (both GSM) and same issues in 33604 only. Coverage map shows 33604 as LTE excellence, though.

Oh well.
 
LeeoJohnson said:
33604 gets no LTE, I work there. Worst 8 hours a day.

Thought it was my phone, but I just replaced my phone today (both GSM) and same issues in 33604 only. Coverage map shows 33604 as LTE excellence, though.

Oh well.
Click to expand...

Have you contacted the support team?
 
Gman9831 said:
Have you contacted the support team?
Click to expand...


MetroPCS's?

All they are good for is telling us what we already know. Remove SIM, remove battery and they've reset the signal or whatever from their end.

I'm chalking it up to either my work building (Which was NEVER a problem with my Galaxy S3, LG Spirit, LG Esteem etc) or Metro/T-Mobile doing tower work. Honestly has me considering going to another company, because I work A LOT and I would like to use my $60 data when I need to.

Any suggestions? If I do call the support team again what should I tell them?
 
LeeoJohnson said:
MetroPCS's?

All they are good for is telling us what we already know. Remove SIM, remove battery and they've reset the signal or whatever from their end.

I'm chalking it up to either my work building (Which was NEVER a problem with my Galaxy S3, LG Spirit, LG Esteem etc) or Metro/T-Mobile doing tower work. Honestly has me considering going to another company, because I work A LOT and I would like to use my $60 data when I need to.

Any suggestions? If I do call the support team again what should I tell them?
Click to expand...

Tell them that you've tried all that and have even switched phones and you still have the problem.
If you're sure it's a tower problem you can even tell them you've heard other people complaining.. that usually gets their gears running.

If that don't work I have a email address you can probably try later.
 
Gman9831 said:
Tell them that you've tried all that and have even switched phones and you still have the problem.
If you're sure it's a tower problem you can even tell them you've heard other people complaining.. that usually gets their gears running.

If that don't work I have a email address you can probably try later.
Click to expand...


Okay thanks man. I will call and then get back to you
 
I found he number to the MetroPCS Specialist Support Team or w/e (the extremes) and spoke to a nice gentleman, thoroughly explaining my problem; Being a near day one customer and never having an LTE outage problem with any prior phone, etc etc. We went through the basic steps before he submitted a ticket on Fri.

On Sat they texted me saying the ticket has been resolved. I don't return to work until Monday so I guess I'll find out then, though I don't understand exactly what the problem is or how they fixed it. Wish they'd give me more information.

Thanks
 
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