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Did you find a solution? I bought a HTC One a couple of weeks ago and I am having same problem. Mine is through at&t.I have the same issue on htc evo 4g with sprint. Did not have this problem for the first 6-9 months. Showed up at some point. Restarting phone does not fix it. I just have to delete the shortcut and create another one. Anyone identify the cause and solution? This is definitely annoying. Thanks.