droid turbo issues, need help

[scotty1980]

My friends phone phone is dying on her. it is a droid turbo, apps and other things keep deleting themselves, Google play had been deleted so anything associated won't work and it won't let me reinstall it, she cannot access her text messages or use her phone part to call. does anyone have any suggestions? she needs this fixed asap. thanks

 

[mikedt]

My friends phone phone is dying on her. it is a droid turbo, apps and other things keep deleting themselves, Google play had been deleted so anything associated won't work and it won't let me reinstall it, she cannot access her text messages or use her phone part to call. does anyone have any suggestions? she needs this fixed asap. thanks

Has the phone been rooted and modified at all? Because usually root is required to actually delete Google Play, as it's a system app. To fix, sounds like the firmware needs to be re-flashed with an original Moto Droid Turbo 2 ROM.

 

[scotty1980]

Has the phone been rooted and modified at all? Because usually root is required to actually delete Google Play, as it's a system app. To fix, sounds like the firmware needs to be re-flashed with an original Moto Droid Turbo 2 ROM.

no it has not been rooted. don't know why it would lose other apps and not be able to access text messages

 

[Thom]

Did you do a Wipe Cache Partition deleting all temporary files and not touching any permanent files or installed apps? It is generally a good first step. The Cache Partition can become contaminated over time and exhibit all kinds of problems.

The method is described in …
https://androidforums.com/threads/droid-turbo-2-reference-and-tips.965124/#post-7137749

… Thom