Ryan Hofrichter
Lurker
Hello, I'm trying to troubleshoot an issue with a app provider providing second phone line services. When I use their "carrier" option (uses Verizon to make and receive calls instead of over Wifi/data), my own number shows on called ID instead of the caller's information. When I switch to Wifi/data options, things work fine. But I would prefer to use carrier option.
The provider says I need to "whitelist" the app:
"Click Device Settings >> Battery >> Top right choose “Battery Optimization”. Toggle from “Not Optimized” to “All Apps”. Scroll to app and then choose “Don’t Optimize” and click “Done”."
... and also to "enable all notifications":
"Notifications: Settings >> Apps (OR Apps & Notifications OR Application Manager) >> Scroll to app >> Enable all notifications."
However, neither of these options are available to me on my version of Android (5.0.2). Does anyone know how to perform these actions on my version?
The provider says I need to "whitelist" the app:
"Click Device Settings >> Battery >> Top right choose “Battery Optimization”. Toggle from “Not Optimized” to “All Apps”. Scroll to app and then choose “Don’t Optimize” and click “Done”."
... and also to "enable all notifications":
"Notifications: Settings >> Apps (OR Apps & Notifications OR Application Manager) >> Scroll to app >> Enable all notifications."
However, neither of these options are available to me on my version of Android (5.0.2). Does anyone know how to perform these actions on my version?