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Even though they phased out the contract plans, TMobile is STILL blocking enterprise apps on prepaid

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drtobaggan

Member
I'm SO frustrated with this. I upgraded from the Walmart plan to the $60 2gb UL uncarrier plan thinking I would regain access to my "Good for Enterprise" app that I need for work. I called them today and NOPE. They said all the uncarrier plans count as prepaid plans and they all block enterprise apps. So even though they're phasing out post-paid plans (they exist, but you can't even order them through the website), they're still blocking enterprise apps.

I desperately need some advice please. What's my best course of action here? I need access to Good, but I also refuse to sign a 2 year contract. From what I understand, Verizon and AT&T prepaid also block enterprise apps.

I just have no idea what T-Mobile is trying to gain by blocking enterprise apps since they've phased out the postpaid plans. Now there's nowhere to switch to except another provider! And enterprise apps don't take up any extra bandwidth or anything on their network.
 
I was told that you can be on the new Value plan and have access to Good for Enterprise if you have a corporate discount applied to your acct. They told me this is called an Individual/MCSA acct which qualifies for the Good Feature code.

Do you have a corporate discount on your new plan? I'm interested if this works out for you since I'm in the same position, on a prepaid plan right now and was going to upgrade to the $60 Value Plan to be able to apply my corporate discount and get Good for Enterprise on my phone.
 
The issue isn't the installation of the program, it's that Tmobile is blocking it's use on prepaid and non GSA or MCSA accounts.
 
RobbyG2112 said:
I was told that you can be on the new Value plan and have access to Good for Enterprise if you have a corporate discount applied to your acct. They told me this is called an Individual/MCSA acct which qualifies for the Good Feature code.

Do you have a corporate discount on your new plan? I'm interested if this works out for you since I'm in the same position, on a prepaid plan right now and was going to upgrade to the $60 Value Plan to be able to apply my corporate discount and get Good for Enterprise on my phone.
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I figured it out. The person I talked to initially was mistaken. T-Mobile is still blocking the Good app on prepaid plans, so you do after move to a post-paid plan. Initially, I was told that would mean I would have to sign a 2 year contract, but this isn't true. The post-paid and pre-paid plans are essentially identical now and neither require a 2 year contract. So right now I'm on a $60 pre-paid plan, but once this month is up I'm going to move to a $60 post-paid plan. I'll need to buy a new sim card and get a credit check, but everything else should be the same.

I've been assured that once I move to the post-paid plan I'll get back access to Good. I'll find out in about 3 weeks I guess. Good luck! (this is really really stupid that T-Mobile is still blocking the app).
 
Please post back when you have converted to Value plan postpaid if you are able to access Good. Like I mentioned I was told that your acct type (if non Business) must be either Individual/MCSA or Individual/GSA in addition to being postpaid in order for them to add the Good Feature Code to your acct.

Hope this works out for you as I'm planning on doing this soon as well!
 
RobbyG2112 said:
Please post back when you have converted to Value plan postpaid if you are able to access Good. Like I mentioned I was told that your acct type (if non Business) must be either Individual/MCSA or Individual/GSA in addition to being postpaid in order for them to add the Good Feature Code to your acct.

Hope this works out for you as I'm planning on doing this soon as well!
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UPDATE: I signed up for a post-paid account, but the new account STILL doesn't work. I call customer support and of course they have no clue what "feature codes" or "enterprise apps" are (as usual), so I have to escalate it a few times. I kept going back and forth so many times eventually I just asked "is there a place on your screen where you can enter a feature code?" they said yes, and I gave them this code I found on Good's website: EXSTGTGSM. They had no idea what it was, but it seemed to work. A couple of hours later and I have access again!! I guess the lessons learned are 1. Good isn't automatically activated on post-paid accounts and 2. don't bother explaining, just have them enter that code.
 
Hey drtobaggan. Thanks for reporting back and letting us know how things turned out. That's awesome news!
 
I'm still confused on the prepaid/postpaid differentiation. Do both plans count as "no contract" in that you can leave anytime with no penalty...assuming you own your phone or are prepared to pay off your phone loan at any time? And do both plans have the same idea with regards to a low down payment, and regular $20 payments for the smart phones?
 
Palmetto Fellow said:
I'm still confused on the prepaid/postpaid differentiation. Do both plans count as "no contract" in that you can leave anytime with no penalty...assuming you own your phone or are prepared to pay off your phone loan at any time? And do both plans have the same idea with regards to a low down payment, and regular $20 payments for the smart phones?
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Both are considered to be no contract at this point. For prepaid, you buy your service before you use it and if you don't renew, it's cut off. For postpaid, you use your service and pay after the fact. Non-Unlimited postpaid generally get charged for overages in minutes, texts or data because the carrier has a chance to see how over you are and charge your accordingly. On prepaid if you hit your limit, that's it. There's no going over and it just cuts off until you refill. One other benefit to postpaid over prepaid is that carriers generally give you tower roaming abilities that they have license agreements with the other carrier to help expand your service while prepaid generally wouldn't be allowed to connect to that tower.

On T-Mobile, thanks to the new Un-Carrier plans, there's very little incentive to be on prepaid unless you use the $30 dollar plan because now the postpaid prices match the higher prepaid options dollar for dollar on individual lines, and actually come out cheaper for multiple line plans.
 
jhawkkw said:
On T-Mobile, thanks to the new Un-Carrier plans, there's very little incentive to be on prepaid unless you use the $30 dollar plan because now the postpaid prices match the higher prepaid options dollar for dollar on individual lines, and actually come out cheaper for multiple line plans.
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Well said,GAME,SET,& MATCH to Un-Carrier plans.

If by now one can't figure this much out,by all means,stay on pre-paid,count your pennies & enjoy the limitations that come with it.

The pre-paid vs post-paid discussion has been hashed over ad-nauseum in other threads here in the T-Mobile forum & deserve an eternal peaceful rest once & for all.
 
Meh. I don't really care what other people choose, but I'm not really convinced with the whole postpaid thing.

"On prepaid if you hit your limit, that's it... it just cuts off"
This is actually not true. If you have a balance on your account, then they will deduct from that. It's exactly the same as postpaid in this respect, except the money has to be on your account in advance (hence prepaid).

"other benefit is tower roaming"
This true. Definitely granted postpaid has this, but it comes at a cost. The postpaid prices Don't match the prepaid options dollar for dollar. They have a lot of extra taxes+fees added on top, and these can make your bill go up 6% to 20% more, depending on your location. So if I get good service with the prepaid (no roaming necessary), then I will actually lose with postpaid.

There are other factors too. For example, if you have 5 people on a plan, then going with postpaid looks like a much better option. If you're a single account holder, then those postpaid family plans have no value.

How about if a person doesn't want the phone company snooping into their credit reports, or running their credit history? Postpaid isn't gonna help out with that problem.

My only point here is that there are a lot of factors to take into consideration depending on what a person (or family) is looking for, and what their budget is. I don't think we can necessarily say this one or that one wins. Maybe postpaid wins for a lot of people, but for some of us, prepaid is the better way to go.
 
Even with these plans, I'm still on the 30 dollar prepaid plan because it's just such an amazing bargain.

But you are absolutely right about the credit check stipulation. Prepaid requires no credit check or credit history while postpaid generally does. I'm not sure if going postpaid with t-mobile if you bring your own device requires one, but buying a device on their loan program absolutely does.

Very good point to bring up Sepero :)
 
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