Good morning
I was wondering if someone might be able to offer some suggestion on the following issue we are having in relation to Exchange Active Sync (EAS) and the HTC One X mail client.
We currently have a series of policies set up on EAS and they work fine for our iPhone users.
When I connect the HTC One X, it prompts for all of the policies and implement them without any issue, with the exception of one. Remote desktop disabled.
I have checked with HTC and they say it is not possible to disable Remote Desktop and that no other client has reported this problem. They feel it must be a problem with how our EAS is set up.
However, if I copy the same EAS profile and just turn off the requirement for remote desktop to be disabled, the HTC One X works fine and connects to our exchange and syncs with email, contacts and calendars.
This would seem to suggest to me there is not a problem with Exchange, but more with the HTC One X unable to implement the disabling of remote desktop as a policy under EAS.
I was wondering if anyone else has tried having remote desktop disabled as a requirement under EAS and can the default mail client for HTC connect.
Any help or suggestions on things to try would be very welcome.
I was wondering if someone might be able to offer some suggestion on the following issue we are having in relation to Exchange Active Sync (EAS) and the HTC One X mail client.
We currently have a series of policies set up on EAS and they work fine for our iPhone users.
When I connect the HTC One X, it prompts for all of the policies and implement them without any issue, with the exception of one. Remote desktop disabled.
I have checked with HTC and they say it is not possible to disable Remote Desktop and that no other client has reported this problem. They feel it must be a problem with how our EAS is set up.
However, if I copy the same EAS profile and just turn off the requirement for remote desktop to be disabled, the HTC One X works fine and connects to our exchange and syncs with email, contacts and calendars.
This would seem to suggest to me there is not a problem with Exchange, but more with the HTC One X unable to implement the disabling of remote desktop as a policy under EAS.
I was wondering if anyone else has tried having remote desktop disabled as a requirement under EAS and can the default mail client for HTC connect.
Any help or suggestions on things to try would be very welcome.