Exchange ActiveSync Help

[Dallasguy]

ActiveSync has been working just fine with our Exchange Server 2007 for the past 6 months. However, today we updated from 2007 to 2010 server and the server address changed from exchange.xxxx.com to remote.xxxx.com and I cannot figure out how to change this on the settings. The only thing that it will allow me to edit is the password. I press on the server address and it will not do anything.

I have deleted the account on my phone and re-entered it hoping that it will let me edit manually. I get the error message, "Your microsoft exchange server account does not have permission to synchronize with your current settings. Contact your exchange server admin". I made sure the spelling is correct and our Admin is well, not up to the challenge.

Any help?

 

[Dallasguy]

Sorry, I typed this while I was actively trying everything. I did enter the info in manually and was able to enter remote.xxxx.com but it did not take.

 

[vikingisson]

Perhaps your admin didn't enable "Outlook Anywhere" or whatever they call it that enables remote access. He also needs a multi host SSL certificate for the new host name(s). Like the error says, the server admin needs to have it configured. This is assuming that you have the right settings on your end.