Facebook messanger notification sound not working

[LukasBroskie]

Hello, i have an Allview Soul x2 soul mini and when i get a facebook messanger notification it doesnt make that "ting" sound, it makes the phone notification sound, not the app sound. I checked the messanger options and everything is good. OS is 4.4.2

 

[saboor]

Is your Facebook updated?

 

[LukasBroskie]

yes, yesterday was the last update

 

[brendenjensen]

Try checking your sound. If that doesn't work, email facebook

 

[LukasBroskie]

I've already checked the options and everything is good

 

[The_Chief]

I know this may sound too simple, but have you checked the phone's notification volume? Settings --> Sounds --> Volume and make sure that the notification volume is at a level you can hear it. Just a thought...

 

[LukasBroskie]

I know this may sound too simple, but have you checked the phone's notification volume? Settings --> Sounds --> Volume and make sure that the notification volume is at a level you can hear it. Just a thought...

You dont understand. The notification volume is at max and its working but it doesnt make in in-app notification sound ( that "ting" ), if i get a message on messenger i hear the phone notification sound ( a sound called "abyss" ) from the phone, a sound that is build in the phone.

When i get a message from messanger I wont hear this sound (

) i will hear the build in ones (

)

 

[Stuntman]

You dont understand. The notification volume is at max and its working but it doesnt make in in-app notification sound ( that "ting" ), if i get a message on messenger i hear the phone notification sound ( a sound called "abyss" ) from the phone, a sound that is build in the phone.

When i get a message from messanger I wont hear this sound (

) i will hear the build in ones (

)

When you are using the app, it makes the ting sound. When you are not in the app, it will make that other notification sound. That's usually how it works. Notification sounds are what you hear when your app is not active and the phone is telling you that the background app has a notification. When you are in the app, there is no need for a notification because you are already in the app. The FB messenger app has an internal sound it makes when you are using it and you receive a message (the ting sound).