Facebook Messenger Chat Heads Won't Work--Galaxy Note 10.1 Jellybean

[MaryLou42]

So I have Android 4.1.2 on my new Samsung Galaxy Note 10.1. I also have the most recent version of Facebook Messenger. I've enabled the chat heads option in the settings, tried the "pop out chat heads" option by holding my finger down on a conversation...and nothing! This is frustrating because I actually use Facebook Messenger quite a bit. Is anyone else having this problem?

 

[chanchan05]

Doesn't chat heads only appear if you are outside the app and a message arrives? Not when you actually open the app to send a message?

 

[MaryLou42]

Yes. It won't do it.