I was having performance issues on my Samsung Galaxy S5 SM-G900W8. I made a back up on Kies, then reset factory settings, then restored the back up and it was all good except for the old whatsapp messages which were all lost. I had some important information on them so I needed the old messages.
I repeated the same process again but after the factory settings reset, and before the restore from Kies, I left the phone for some time so it downloaded the 6.0.1 update. I was about to sleep then I hit install update so by the morning it is ready for the restoration from Kies.
All backup files are still there but the problem is after this update, Kies is not able to restore most of information, including memos (*.nmm file of the regular memos application, not the Samsung notes) which are even much more important to me.
Plus checklist application with many to do list items that were saved on it.
plus indeed the whatsapp which is all lost. I am not sure yet what else was lost that I need to restore but I was just shocked to lose all the backup like this. only contacts restored with problems and messages. everything else is gone, like lock screen, desktop, settings, ...etc.
HELP!!!!
I repeated the same process again but after the factory settings reset, and before the restore from Kies, I left the phone for some time so it downloaded the 6.0.1 update. I was about to sleep then I hit install update so by the morning it is ready for the restoration from Kies.
All backup files are still there but the problem is after this update, Kies is not able to restore most of information, including memos (*.nmm file of the regular memos application, not the Samsung notes) which are even much more important to me.
Plus checklist application with many to do list items that were saved on it.
plus indeed the whatsapp which is all lost. I am not sure yet what else was lost that I need to restore but I was just shocked to lose all the backup like this. only contacts restored with problems and messages. everything else is gone, like lock screen, desktop, settings, ...etc.
HELP!!!!
