I have recently connecting my Galaxy S to Samsung Kies software and it informed me that the firmware could be upgraded. Naturally I clicked it. It asked me to back up my contacts, just in case, so I proceeded to do so. I then clicked upgrade and BAM! Nothing happened. I can keep clicking firmware update, and it keeps asking me to back up my contacts. But then nothing happens. Well, except once it said something wasnt responding and it was forced to close. I dont understand this.