Mine has done this exact same thing twice now. The only way I could fix it was to do a reset. If it happens again, tmo said they would replace it for me.
1) yes, I checked volume and it was 50% or so.
2) I restarted the phone and the problem persisted.
3) Music (mp3s) would not play either
4) I left the phone on charger at home all day today and a couple of calls came in during the day.
When I tried it this evening it just worked. Key clicks were now heard, music worked, and it now rings as it should.
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