Help Galaxy ace won't turn on !!

[AlGhayeb]

Hi, last night I was trying to access twitter app and the browser but the phone forced me to close the apps and today I tried to access whatsApp but again it forced me to close the app. so I had to turn the phone off but then I couldn't turn it on ! the usual blue background is there but then it freezes at the samsung word ! the phone try to restart automatically and again it freezes at the samsung word it keep repeating the same ! .. please help

 

[ayush29k]

are you rooted? do you still have your warranty?

what you are seeing is called a bootloop, your phone is not able boot properly.

 

[AlGhayeb]

I didn't root the phone, I upgraded to the official gingerbread via kies

 

[ayush29k]

You can try to factory reset the phone through the recovery menu, it will erase all your phone data.

To open the recovery menu, hold down the home key + power button, release power button when you see the samsung logo but keep on holding the home key, release it only when you see the recovery menu.
Use the volume keys to toggle up/down, home key to click the option and the power key as a back button.

 

[AlGhayeb]

thanks man, but they already fix it.. I think they did the same + upgrading to the latest gingerbread version which is 2.3.5

 

[Bhakti101]

You can try to factory reset the phone through the recovery menu, it will erase all your phone data.

To open the recovery menu, hold down the home key + power button, release power button when you see the samsung logo but keep on holding the home key, release it only when you see the recovery menu.
Use the volume keys to toggle up/down, home key to click the option and the power key as a back button.

hey...ayush...d solutn u provyded 4 d prblm(d 1 datz mentnd abve) ws a gr8 hlp...thnkz pal

 

[wilsonnosliw]

OMG...so ur such a legend i created a whole account just to leave this message.. whoever you are you are a life saver... My daughters play my phone all the time and ruined it lastnight. i had been sitting up all night wondering what the hell was wrong with it which involved alot of punching the air and swear words lol i looked it up on google this morning when i woke up and your answer came up. i tryed it and it worked. I was honestly running up n down the walls of my loungeroom jumping up n down on the lounges screaming n laughing in happiness lol... YOU ARE A ****ING LEGEND THANKYOU!!!! hehe

You can try to factory reset the phone through the recovery menu, it will erase all your phone data.

To open the recovery menu, hold down the home key + power button, release power button when you see the samsung logo but keep on holding the home key, release it only when you see the recovery menu.
Use the volume keys to toggle up/down, home key to click the option and the power key as a back button.

 

[HannahCT]

Is there any way to fix the loop without factory resetting the phone?

 

[ayush29k]

Is there any way to fix the loop without factory resetting the phone?

Undo whatever caused it in the first place, but if you don't know what caused it or are unable to undo it after it goes into bootloop, there is no other way without loosing data. Sometimes even a factory reset doesn't solve it, needs the entire firmware to be flashed again, all depends on what caused it.

However it'd be wise to just keep a backup of your data handy in case the phone crashes, i use MyBackup Pro to backup all my data, i have added it on a schedule to run a complete backup every night just in case my phone dies on me, my data will remain safe in my sd card.