I'm beginning to suspect that the missing photos and videos are not actually in the phone anywhere. Could it be that photos are somehow hiding elsewhere? When I open photos, which doesn't work very well, I can find some things listed in albums but they are apparently not available elsewhere. Is there a way to make them available to the Dell Inspiron 1545? I have tried to share them with a number of options, including gmail and drive, but none of them seems to work. All I get is error messages. I've been having trouble with almost everything Google, probably because of this substandard ZTE Z815. Recently my YouTube playlist disappeared, maybe because of a sign-in error, but I don't believe I had ever signed in to it. All of a sudden that magically cured itself, and now I have that back, but not much of anything else.