Has anyone ever had this experience with Metro?

[MyUsernameRox]

It's been a while so Idk if they still do this, but once I had a phone switched out on a warranty, and when the phone arrived... it had no back cover!

I asked where the back was, and they told me it's not part of the phone!

I was like... lolwut?!

So I asked what I was supposed to do about a back cover, and they went and got me a USED one from inside their back rooms.

What kind of sense does that make?! By their "logic" when I purchase a brand new phone, it should also come with no back cover. Seeing as how it's "not part of the phone" and all.

 

[Shabbypenguin]

When doing replacements you are supposed to keep back covers, batteries, sdcards and swap out the core device.

 

[kate]

When doing replacements you are supposed to keep back covers, batteries, sdcards and swap out the core device.

Interesting, do they tell you to keep those parts before sending it in? Does every company also do that? I have not yet sent a phone back under warranty.

 

[PRkid]

They send you an envelope to send the phone back and on the envelope it tells you what to put inside of it. I was surprised when I was sending my old S3 back and one of the things that was listed to not send back, was the battery lol. They sent me the phone with a new battery, so I had a free spare.

 

[danyvw]

I've changed no less than 5 phones on Metro (corporate store) and they always take out the battery and the back cover from the old devices and put them on the new ones

 

[AUCLABruin]

I can confirm that I had to keep the battery and back cover both from an exchange via MetroPCS (at a corporate dealer) and by a manufacturer (Nokia).

 

[ryan734]

When i had att i got a replacement phone and it was the same scenario so im assuming its every carrier/ manufacturers

 

[MonteK73]

When I was with Verizon about 1.5 yrs ago I had to do 2 warranty swaps with in 1 month and both times they required the entire phone.