Help headset recognized when not plugged in

[jbable]

My phone shows the symbol that it detects an external headset, and does not allow me to hear it. There is nothing plugged in. I tried plugging in a headset and then unplugging it, but it does not help. Needless to say, I rebooted by turning the phone off and on a number of times

My phone is a Razr hd xt925

Please help

 

[IHateMyTreo]

Just my thinking, which could also be wrong...

If a headset actually works when plugged in, then the problem is not hardware. It's software, so a factory reset may be in order. Before going to that extreme, try running in safe mode. If things are back to normal in safe mode, then an app is misbehaving.

 

[Clementine_3]

Try, very carefully, cleaning the jack. There may be something stuck in there that is making a connection. Use rubbing alcohol, just a dab on a bit of clean cloth. Worth a shot anyway.

 

[jbable]

Thank you for the help. The unit corrected itself spontaneously after a few hours. Weird! Perhaps it was moist from the humidity..

Oh well. It is nice to be a member of such a good forum. Motorola has not gotten back to me as yet, and I already have 2 helpful replies here.

 

[Clementine_3]

Humidity/moisture is not a friend of a phone! Glad it's working again. Stuff does find it's way into those jacks/ports all the time, it's just the nature of the beast. I do a little vacuum of mine periodically.

Oh and, welcome to the forums

 

[jbable]

Thanks for the welcome !