Welcome to Android Forums! Sorry for the slow response.
It sounds like you have a bad speaker, however, a little debug could narrow down the problem. If you switch the call to speakerphone, can you hear the caller? If you use either a wired or bluetooth headset can you hear the caller? If you only can't hear the caller on the earpiece, then the most likely cause is a bad speaker. Otherwise, there is a much more fundamental problem with the phone.
I hope this helps! If not, there are two avenues: You can re-submit your question with additional info the same way you submitted this one, or you can join the forums for a better back and forth exchange of info.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.