Hi Kristen, welcome to Android Forums!
I would suggest contacting the developer. If you can't do that from the app, you can get the contact information on the app's page in Google Play. Go to the bottom for the email to the developer.
I would suggest contacting the developer. If you can't do that from the app, you can get the contact information on the app's page in Google Play. Go to the bottom for the email to the developer.

I did move your thread to the 