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HELP! Lg G Flex 2 camera cannot be found

Lg sent me a refurb LG g flex 2. I got it all set up and ready to go . The camera doesnt work. If i reset , remove sd card, restart, empty cache, all i have read, it works a couple of shots. I have done everything I have read- Except drop it.
I read the newest android update doesnt play nicely with SD card, so I did as it said, Moved all off SD, formatted, etc, still NOT the answer. There is NO icon for the reversing camera to back and front facing- only works in Selfie mode. I LOVE this phone, but i have to use my other one as I NEED my camera! Any real solutions??
 
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