Help Help with Google Family Link parental controls

[galapogos]

Hi, I'm trying to install parental controls on my child's phone and it's not working. I tried on 2 different devices - Samsung Galaxy Note 8 and Galaxy S6. Yup these are quite old devices, but are both running at least Android 7.0 which is supported by Google Family Link. However, each time after I go through the following screens

1. Android settings - Select "Google"
2. Google Settings - Select "Parental controls"
3. Set up parental controls - click "Get started"
4. Who will be using this device? Select "Child or teenager"
5. Next steps - Click "Next"

On the Note 8, it just hangs there with the progress spinner, and after a while, it shows "Something went wrong". On the S6, it just goes back to step 2 after 1-2s.
I tested on a newer device (Samsung A12) and it's able to proceed to the next page, which is to select the child's Google account.

Both phones are running the latest firmware and have all apps updated to the latest versions. Any ideas what is wrong?

 

[svim]

Parental Controls in your phone's Settings menu is to configure the more limited in features, parental controls service that's included with the Android operating system. Google's Family Link is its own separate service than the Android parental controls. And a lot more extensive parental control service. So install the Family Link app on your device:
https://play.google.com/store/apps/details?id=com.google.android.apps.kids.familylink&hl=en_US&gl=US
and then using that app on your phone you can remotely configure your child's phone accordingly
https://support.google.com/families...s-google-account,supervise-your-childs-device

Approximately how old is your child?

 

[galapogos]

Thanks. So after rebooting, it appears to work, though it did reset itself back to earlier steps while setting up, but I managed to complete it after a few tries, and now my child's device is registered.