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How do I get this off my phone
- Thread starter Kate77
- Start date
psionandy
Extreme Android User
The fact that your post includes the phrase "I've used clean master" means I'm going to vote for reset your phone. *
Clean master has a bit of a reputation, and isn't something that i would trust to do anything.
Make sure you have a backup of all of your photos/documents/stuff before you reset though... and don't reinstall the apps if it offers you the chance. Then just add back what you want and trust.
*but thats just my advice....
Clean master has a bit of a reputation, and isn't something that i would trust to do anything.
Make sure you have a backup of all of your photos/documents/stuff before you reset though... and don't reinstall the apps if it offers you the chance. Then just add back what you want and trust.
*but thats just my advice....
Lisa Mullen
Lurker
Oh my gosh I'm not the only one!!! Is it possible this dumb thing showed up in the last android update?
svim
Extreme Android User
If you suspect the kids did install something, try booting your S5 up into its Safe Mode:
https://support.t-mobile.com/docs/DOC-28456
When running in Safe Mode, it's just a 'clean' Android without third-party apps getting pre-loaded. If you don't see that same graphical oddity in Safe Mode that would indicate some app is causing the problem. Which goes back to that problem figuring out just which app it is. If you open up the Play Store app, tap the hamburger menu (three horizontal lines) in the upper left, and select 'My apps & games'. Tap on the 'Library' column to see the history of what apps are and have been installed on your phone. You can sort the listing by 'Recent' or 'Alphabetical' so tap Recent and see what's been installed lately to see if there's something there you know you didn't add.
As for Clean Master, I agree with what @psionandy stated. It's the equivalent to snake oil with a touch of smoke-and-mirrors. Its primary purpose is to give Cheetah Mobile, located in Beijing, and easy way to collect data about you, and it does so deceptively by re-enforcing a misconception that by wiping things like app caches will optimize your phone's performance. (In reality, this only makes your phone work that much harder as apps won't function without their caches so each time you delete its cache, when you start an app it has to rebuild its cache.) Go into your Settings >> Application manager, find the Clean Master app, open it, tap the 'Force stop' button, then the 'Clear data' button, and then the 'Uninstall' button.
https://support.t-mobile.com/docs/DOC-28456
When running in Safe Mode, it's just a 'clean' Android without third-party apps getting pre-loaded. If you don't see that same graphical oddity in Safe Mode that would indicate some app is causing the problem. Which goes back to that problem figuring out just which app it is. If you open up the Play Store app, tap the hamburger menu (three horizontal lines) in the upper left, and select 'My apps & games'. Tap on the 'Library' column to see the history of what apps are and have been installed on your phone. You can sort the listing by 'Recent' or 'Alphabetical' so tap Recent and see what's been installed lately to see if there's something there you know you didn't add.
As for Clean Master, I agree with what @psionandy stated. It's the equivalent to snake oil with a touch of smoke-and-mirrors. Its primary purpose is to give Cheetah Mobile, located in Beijing, and easy way to collect data about you, and it does so deceptively by re-enforcing a misconception that by wiping things like app caches will optimize your phone's performance. (In reality, this only makes your phone work that much harder as apps won't function without their caches so each time you delete its cache, when you start an app it has to rebuild its cache.) Go into your Settings >> Application manager, find the Clean Master app, open it, tap the 'Force stop' button, then the 'Clear data' button, and then the 'Uninstall' button.
Lisa Mullen
Lurker
Uninstall your flashlight app...that fixed mine!
Xavier Black
Android Expert
Did it work¿, are you rooted?
Also agree on the removal of Clean Master. However, are you using the stock dialer app? I'm using a 3rd party dialer and it had similar screens that had to be disabled in the settings. Took a while because the settings we're extensive.