I've read through a lot of forums and threads and I'm going around in circles trying to work around this. I have a XT912 RAZR with a lot of application data that I want to back up and restore on my new Galaxy S5. For some reason Helium doesn't work on the razr. I keep getting the "backup error". Neither phone is rooted. I've read that you don't necessarily have to root to perform a backup and restore. I'm willing to root the razr, but I have no intention to root the S5 (yet).