How to change backup password

[satimis]

Hi all,

Just got a new Samsung Galaxy S6 phone. I have set the fingerprint and backup password to unlock the screen. Please advise how to change the backup password?

I have searched a while on Internet. The solution found couldn't help me. The screen of their pages look different.

The screen of my phone
------------------------------
Apps -> Settings -> Lock screen and security

Lock screen
-> Screen lock type
(Fingerprints)
Place your fingertip on the Home
......
Backup password

Security
-> Fingerprints
Place your fingertip on the Home
......
Backup password

I couldn't find "Change Password"

Please help

Regards
satimis

 

[Pugs1957]

In settings go to "Lock Screen and Security". Under the "Security" heading (NOT the "Lock Screen" heading) tap "Fingerprint". You will then see an option to change the password.

 

[satimis]

In settings go to "Lock Screen and Security". Under the "Security" heading (NOT the "Lock Screen" heading) tap "Fingerprint". You will then see an option to change the password.

Hi,

Thanks for your advice.

It is very strange to me. Tried following steps;

-> lock screen and security > fingerprints
It shows 2 options;
1)
place your fingerprint on the Home to verify your identity.
2)
Backup Password

1)
Couldn't work.
2)
click Backup Password and key-in password

It popup 5 items
+ Fingerprint 1
add finger print
change password
web sign-in
Verify Samsung account

Click "change password"
key-in new password (6 digits - 2 number+4 characters)

->continue
confirm backup password

backup password changed

done then it turned back to the first screen before hitting "lock screen and security".

Turned off the phone and restarted it.

Then I couldn't login with neither the new password nor the old password, always saying incorrect password.


Finally I have to reset my phone erasing all data. Fortunately this is a new phone not much data imputed.

What is the problem?

Regards
satimis