How to get At&t to subsidize an Atrix

[Recoveringhobo]

I have a fairly new Captivate which I bought on December 28. But I already have Atrix envy, thus I want at&t to subsidize a new phone for me. The problem is that my Captivate doesn't have too many problems with it. It feels slow and the battery can't even last a full day since upgrading to froyo. Also, I get terrible reception compared to other at&t phones (blackberries, iphones).

My question is will at&t subsidize the price of a new phone if I try to return it? I don't want them to just give me a new Captivate... I want a new phone. Please do not discuss which phone is better or the morality of the issue.

 

[John I]

Don't forget to tell them that the GPS sucks and has almost caused you to get into an accident. They let me upgrade to the Atrix 18 months early for $130. I'll sell the Captivate for more than that on eBay.

John

 

[cincyrob]

well i got my cappy on jan 7th. they told me i had 30 days to return it with no question asked, then 90 days to return it with a restocking fee of $39.99. so id say your within that 90 days still, pay the restock fee and get the atrix... thats if it works the same way in your location?

 

[MMA Ryan]

You can call and do a warranty exchange on the phone, but they will give you another captivate for now. If you warranty exchange THAT captivate, they will give you a choice of other phones. Since the Atrix is brand new, they probably do not have any in the warranty department just yet...just an idea

 

[jblaze5779]

You have to go through at least 3 captivates before they will offer you another phone. At least that's what they told me. I'm on my third now.