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How to remove people from a family plan?

My mom and I have an issue with two members of our family share plan. They just joined in the February billing cycle, so their first bill was obviously going to be crazy high. They were warned, especially as they didn't take my advice and billed $317 to our account for two phones, one smart, one dumb, that it was going to be expensive that first bill for them. The bill came around and the only money they paid was for the phones. I'm not stupid, they were trying to be sneaky and trick my mom into thinking they'd paid everything.

So, then we get to March and they haven't made a single payment and we get the April bill. I sorted it all out fairly so everyone paid for their line, access, and usage charges, plus those two's past due amount and subsequent late fee. We're eleven days away from the bill due date and when I added up their amount (390), they flipped out and decided they didn't have to pay that much. They don't realize that that also includes the Get it Now downloads, 411 calls, etc that aren't free, taxes, and a portion of the main access fee. And when I called them out on it, they decided that they still didn't owe that much. I managed to trick them into paying at least the past due that was left after my mom and I made our payments for March's bill, which meant that they paid over a hundred dollars less than they should have had to and now think they aren't responsible for.

My sister's credit isn't good enough to assume liability and her deadbeat husband refuses to call/lies and says he did call to have his credit checked to assume liability. They just don't want to pay and neither my mom nor I can afford to foot their bills, especially when they've been so rude about it. The early termination fees are going to be a lot, since the lines are brand-new, so it's looking that we'll have to suspend their lines and either force them to pay for that (they won't) or foot that bill ourselves (which we can't afford to, my mom is on disability and I'm a waitress paying for school).

My question is there anything possible we can do to get them off our lines? I'm going to need some creative ideas, because my mom has called twice and talked to the supervisor level and they haven't been able to do anything besides tell her they need to speak to "deadbeat husband." My mom has all the info for him, but can't find anyone to pose as him. Is there any way for a higher up rep to force the liability onto someone who doesn't have good credit? My mom has health issues and isn't supposed to be stressing out, because it can trigger her seizures, so I'm trying here as a last resort.

Thanks for any help!
 
get 2 old dumbphones and activate them on their numbers........ as owner of the account your mom can do this easily.... then put the dumbphones in a drawer

without the extra data charges etc...... the most this will cost you extra eac month is $20..... which is $10 line charge for each family share line........ possibly a dollar or 2 for taxes etc

so youre gonna eat roughly $20 a month as opposed to whatever they run up..... plus they wont be using your minutes up...... and you can possibly even lower your plan to less minutes
 
My question is there anything possible we can do to get them off our lines? I'm going to need some creative ideas, because my mom has called twice and talked to the supervisor level and they haven't been able to do anything besides tell her they need to speak to "deadbeat husband." My mom has all the info for him, but can't find anyone to pose as him. Is there any way for a higher up rep to force the liability onto someone who doesn't have good credit? My mom has health issues and isn't supposed to be stressing out, because it can trigger her seizures, so I'm trying here as a last resort.

Do what copestag suggested.

The only reason they would need to speak to "deadbeat husband" is so that he can assume responsibility for the lines which no one can make him do. Otherwise, you (or your mother) own the account and can do whatever you want with them, you just have to fulfill the contractual obligations (either keeping service active and paying the bill, or canceling and paying the ETF) that were agreed upon when the contract was signed. If you get someone to "pose" as "deadbeat husband" they would be committing identity theft (fraud) which could land them in jail.
 
The husband actually willingly gave up his info to my mom to do the liability over the phone for him, which it turned out they wouldn't do. He refuses to personally get on the phone, so they don't have to pay. And, as it turns out, they've been making calls to CANADA! So far, it's looking to be over $30 worth of calls. Verizon confirmed this, and said we wouldn't have to worry about the texts, of which there are at least 58 1/3 of the way into one phone's usage, when I got sick of counting because it was so ridiculous. They actually thought we wouldn't catch them doing it too. Verizon walked my mom through blocking that number specifically; they can't all-out block Canada unfortunately.

As of last night, my mom shut the husband's phone off. It's cheaper to keep the other line active since that one is a dumbphone and has every chargeable service blocked that we could think of. Of course, the husband is pretty angry, he NEEDS that phone for porn and calling his girlfriends (/sarcarms) and now says he doesn't have to pay because he can't use his phone.

So, until they start making payments, the smartphone line stays off and come December 2012, both lines are being removed. :)
 
I'd yank the other line too. The great thing about what copestag suggested is that the data plan requirement is tagged to the phone, not the line. If you de-activate the smartphone and activate a dumbphone in its place, you can drop the data charge.
 
The line they still have is a dumbphone, so we're letting them keep that only because otherwise, my sister wouldn't have a phone, at least for now. We're giving the one that we changed to a dumbphone to my dad to use. That gives me a little bonus of having an extra upgrade available next year, so that's okay with me. :)

My mom reported the husband's phone as lost so he can't use it anymore because he called her some nasty names in between making unreasonable demands like making him (the nonpayer) the account manager, kicking me and my phone off the account, etc, along with making harassing phone calls at obscene hours of the morning. So, until he learns to be a big boy and pay the rest of the bills they owe, he gets nothing.
 
You have two options and only two. Do what copestag stated and activate two dumbphones and pay out $20 per month for the life of the contract. The second option is to cancel and pay the etf on both lines.

Personally, I would cancel the lines and pay the etf and write off that money as the cost of getting those two losers out of my life. We all make bad decisions, live and learn.

I do work for VZW and no supervisor can change the dynamics. You signed up for service, you had a period of time to cancel, now you have two deadbeats to deal with. No company is a therapy service so you need to deal with that on your own. I would pay the etf and write those two out of my life.

Sorry you're going through this but those are your only two options.
 
Honestly, turn off the other phone. If you dont, this will come back to bite you. Turn it off. If you think your sister needs a phone, get her a pay as you go.

I have a large family, 9 phones on one account. I know I will have to pay for the whole thing when I signed them up. But if I could not afford to pay for the lines, they would be cut off.
 
What they said and (lol|) sick Judge Judy on them or someone like that. Ha! Just trying to find stress relief.
 
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