Did you follow the instructions at Welcome to HTCdev or try to use another method?
In this instance, it would be very helpful if you could indicate exactly what you did so we can provide any missing steps please. You can either post a new guest question or you can register via the link in my signature below and go to the busy forums dedicated to your exact device where there are a lot of people that can provide a much more interactive help function. What's more, we're a nice bunch too!
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