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htc one m9 stuck on boot up
- Thread starter alphatune09
- Start date
That's the bootloader screen. You've not actually said what your problem is, but I'm going to guess that it is that your phone boots into that rather than Android. If so, do your volume keys work, e.g. do they let you move up and down the menu? Because the way you get into the bootloader is by booting while pressing the volume down key, so if that key is stuck on it would produce this result.
If instead you are referring to the messages, "locked" is normal (it means bootloader locked) and the other two (security warningand software modified) mean that the system software has been modified at some point. If that is the case I guess it was done by a previous owner, since if you'd done it you should know about both the bootloader and those messages.
If instead you are referring to the messages, "locked" is normal (it means bootloader locked) and the other two (security warningand software modified) mean that the system software has been modified at some point. If that is the case I guess it was done by a previous owner, since if you'd done it you should know about both the bootloader and those messages.
alphatune09
Lurker
Hi hadron
Thanks for the reply
When I turn on the phone it boots straight into this screen and will not go any further.
Both volume buttons work fine and I can move up and down and select options but it always returns to this screen.
I have the phone from new and have never modded it.
Thanks for the reply
When I turn on the phone it boots straight into this screen and will not go any further.
Both volume buttons work fine and I can move up and down and select options but it always returns to this screen.
I have the phone from new and have never modded it.
Hmm, odd. So if you select "recovery" from the menu it also returns you to the bootloader? You probably need to select "hboot" first, which takes you to the other bootloader screen, and then select recovery from there.
If it's not that the buttons are stuck and it also won't take you into recovery mode (which on an unmodified HTC should look like a black screen with a red triangle on it - you then press power and volume up together to get the recovery menu) then that would suggest that everything else has been corrupted. Which obviously shouldn't happen by itself.
If that is the case the obvious thing to try would be reflashing the phone. For that we'll need the "cidnum" to identify a compatible software package. You can get that by installing something called "fastboot" on a computer (you should be able to download that from htcdev.com, otherwise there are plenty of instructions on the web, and it's described briefly here as part of our FAQ), connecting the phone to the computer via usb (it has to be in fastboot mode, but that's what you keep booting into anyway), and then using the command "fastboot getvar all". That will print a lot of information, including the "cidnum". Of course if you know what country and carrier the phone was originally sold to we can probably work the cidnum out anyway.
Once we have that information we can locate a compatible ROM Update Utility (RUU) which you can use to reflash the phone. And as long as it's a software problem, rather than say a fault in the phone's internal storage, that should fix it. You'll need access to a PC though, as RUUs are usually windows executables, though some can also be found as zip files which can be flashed using fastboot from Windows, Linux or MacOS (we can dig out instructions for that later).
If it's not that the buttons are stuck and it also won't take you into recovery mode (which on an unmodified HTC should look like a black screen with a red triangle on it - you then press power and volume up together to get the recovery menu) then that would suggest that everything else has been corrupted. Which obviously shouldn't happen by itself.
If that is the case the obvious thing to try would be reflashing the phone. For that we'll need the "cidnum" to identify a compatible software package. You can get that by installing something called "fastboot" on a computer (you should be able to download that from htcdev.com, otherwise there are plenty of instructions on the web, and it's described briefly here as part of our FAQ), connecting the phone to the computer via usb (it has to be in fastboot mode, but that's what you keep booting into anyway), and then using the command "fastboot getvar all". That will print a lot of information, including the "cidnum". Of course if you know what country and carrier the phone was originally sold to we can probably work the cidnum out anyway.
Once we have that information we can locate a compatible ROM Update Utility (RUU) which you can use to reflash the phone. And as long as it's a software problem, rather than say a fault in the phone's internal storage, that should fix it. You'll need access to a PC though, as RUUs are usually windows executables, though some can also be found as zip files which can be flashed using fastboot from Windows, Linux or MacOS (we can dig out instructions for that later).
alphatune09
Lurker
Hi
I have tried that as well but from HBOOT when I select recovery it takes me back to fastboot
Will get info later but carrier is
O2 and england
Will get back to you with the did mum
Cheers
I have tried that as well but from HBOOT when I select recovery it takes me back to fastboot
Will get info later but carrier is
O2 and england
Will get back to you with the did mum
Cheers
O2 UK should be enough. Is it an O2 branded handset? I ask because some chains (e.g. CarphoneWarehouse) sell unbranded, unlocked phones instead (for which it is easier to find RUUs).