HTC One V won't charge past 68%!

[cpolek1020]

Re-posting this from the HTC One V forum because the VM forum is more active overall:

I bought an HTC One V for Virgin Mobile. I haven't activated it yet, but I've been using it on WiFi and getting it all set up (downloading apps, getting used to the phone, adding contacts, setting up email, etc.).

I noticed 2 days ago that it was weird that the phone didn't last me all day without a charge, but I assumed it was the phone "getting used to my habits", as I've read about. Last night around 5pm I turned the phone off, put it on the charger, and left it alone. Around 10pm I turned it back on and it was only at 68% charged. I thought, whatever, it'll charge by morning, and left it on (screen off). This morning at 4:30am I looked at the Battery screen (in Settings) and it said "68% - discharging" !!!! I unplugged it from the wall and got "68% - not charging", which is to be expected. Then I plugged it back in and it says "68% - charging". It has been plugged in since then (about 90 minutes) and it hasn't charged any further.

Any ideas? I'm running a standard phone here, no rooting or whatever. I am using the wall charger that came in the box from Virgin Mobile.

Please help!!

 

[cpolek1020]

UPDATE: I saw somewhere that since you can't remove the battery there's another way to basically "remove and reinsert" the battery. For anyone who comes to this forum looking for an answer: hold the power button for 10 seconds and your phone will reset. For now, my problem is fixed.

 

[LoganH]

Return the phone to the store if you are still within the 30 day period or call Virgin and they will most likely send you a replacement phone. This phone does not have a removable battery which in your case is bad because you can't just simply take the battery out and put a new one in you have to return the whole thing.

 

[cpolek1020]

Return the phone to the store if you are still within the 30 day period or call Virgin and they will most likely send you a replacement phone. This phone does not have a removable battery which in your case is bad because you can't just simply take the battery out and put a new one in you have to return the whole thing.

Even if I haven't activated it yet? I assumed my "30-day period" started when I activated the phone...

 

[rcsrich]

Even if I haven't activated it yet? I assumed my "30-day period" started when I activated the phone...

Not sure about that, but I'm with LoganH- return it if you can. Why try to come up with a solution to a major problem yourself when you can just get a brand new one! If it had a removable battery, it MIGHT be worth getting a replacement just to see, but in your case, get a new one.

 

[LoganH]

Your 30 day period starts when you bought the phone at the store or when you place the order (assuming if you ordered it off the internet) and when you return the phone they most likely won't bother if it's activated or not. It would be best if you got a new one instead of a refurbished one so return/exchange ASAP.