Help HTC one x unable to mms

[donnamm]

I have a HTC ONE X I am unable to send and recieve pics. i have downloaded the app handcent and it still wont work but now have 2 apps going at once how do I sync them and any other ideas to get my pic msg to work?

 

[El Presidente]

Hi donnamm, welcome to AF!

Which network are you on? Have you confirmed your handset has the correct APN settings?

 

[donnamm]

Hi yes my handset has been sent away and working fine with someone elses sim. ive done a sim swap but still unable to send

 

[NikkiC]

You may have to call your provider and get them to enable your MMS settings with them.

 

[Coventon]

Same issue for me with Virgin Australia, tried Virgin helpdesk who passed me on to HTC. According to the HTC help desk it is an issue since the recent 4.0.4 update that is as yet unresolved ??? Have tried resets, new APN entry, entering Optus APN data, all to no avail.

The advice I was given, the issue was "escalated" (hate that bull**it word) to a higher level of tech support with no time frame for an answer.