Huawei Y5 2019 Theme Server Lock Screen Doesn't Apply

[Plamen Petrov]

I just purchased 2 lock screens from Huawei Themes server directly from my Huawei Y5 2019. Once paid, they both show APPLY, but then impossible to apply. The downloaded lock screens just appear in my phone without any options, just showing themselves and that's all. No way to be really applied. So Huawei got my money and gave me two lock screens that are impossible to be applied.
Any ideas how to fix this?
Thanks

 

[mikedt]

I just purchased 2 lock screens from Huawei Themes server directly from my Huawei Y5 2019. Once paid, they both show APPLY, but then impossible to apply. The downloaded lock screens just appear in my phone without any options, just showing themselves and that's all. No way to be really applied. So Huawei got my money and gave me two lock screens that are impossible to be applied.
Any ideas how to fix this?
Thanks

Was your Y5 updated to EMUI 10, Android 10? Because some theme that were on the Huawei Themes store are incompatible with EMUI 10.

For refunds, you'll definitely need to contact Huawei Customer Service for that.

 

[Plamen Petrov]

My Y5 2019 is with EMUI 9.1.0, not Android 10 updated.
Actually, would you tell me if there is any lock screen available to work on Y5 2019 with a digital vertical clock?
For example, the minute digits are under the hour digits:
12
34
If yes, would you show me such a clock on real Y5 2019?

 

[Plamen Petrov]

???