Huge Success with Verizon (Spread the Word)

[xVehemencityx]

Hi folks. This is my first time posting on AndroidForums, but I have had such great success with Verizon Customer Service that I thought I'd let you all know.


Let me start by saying that I haven't paid for a Verizon phone since my LG Voyager. My voyager started having issues, and I called customer service, and they sent me a refurb, as you all know. I, like most people, had issues with the refurbished device, and went through five more of them. By that point, they had stopped making Voyagers, so they sent me an enV touch. I had to get that one replaced, too. After I had issues with my second enV touch, I nicely told the manager at my local Verizon store that if they couldn't get me a phone that worked, I was going to switch to a different provider. Upon hearing this, Dominic, wanting to keep my service, told me I could pick any phone I wanted as long as I didn't switch. I chose a Droid, which was the best smartphone Verizon had at the time. I've refurbed four Droids since then, and I called today to refurb my sixth. I got an extremely nice lady who, when I mentioned how many I've been through, got really upset about my problem, and wanted to make me feel better. She called her supervisor, and thirty minutes later, shipped me a Droid 2, free of charge.


Sorry for the wall of text. The moral of the story is, even if you have the slightest problem with you phone, call your provider. They might be willing to replace it, free of charge. And if you replace enough of them, you might get a better phone for free. What do you have to lose, other than time?

 

[xmr405o]

Hi folks. This is my first time posting on AndroidForums, but I have had such great success with Verizon Customer Service that I thought I'd let you all know.


Let me start by saying that I haven't paid for a Verizon phone since my LG Voyager. My voyager started having issues, and I called customer service, and they sent me a refurb, as you all know. I, like most people, had issues with the refurbished device, and went through five more of them. By that point, they had stopped making Voyagers, so they sent me an enV touch. I had to get that one replaced, too. After I had issues with my second enV touch, I nicely told the manager at my local Verizon store that if they couldn't get me a phone that worked, I was going to switch to a different provider. Upon hearing this, Dominic, wanting to keep my service, told me I could pick any phone I wanted as long as I didn't switch. I chose a Droid, which was the best smartphone Verizon had at the time. I've refurbed four Droids since then, and I called today to refurb my sixth. I got an extremely nice lady who, when I mentioned how many I've been through, got really upset about my problem, and wanted to make me feel better. She called her supervisor, and thirty minutes later, shipped me a Droid 2, free of charge.


Sorry for the wall of text. The moral of the story is, even if you have the slightest problem with you phone, call your provider. They might be willing to replace it, free of charge. And if you replace enough of them, you might get a better phone for free. What do you have to lose, other than time?

Ok, I counted 14 phones!!! 14 phones!!! haha. That's good for you. Take care of your Droid 2 ok.

 

[xVehemencityx]

Haha. Thank you. And I will, but it was never a matter of not taking care of my phones. They just all had issues that were due to the manufacturer. For example, for my voyagers and enVs, it was usually just a button or two not working on the keyboard. With the Droids, it was speakers, microphones, headphone port, and buttons on the keyboard as well. As far as cosmetic damage, there has never been any. I'm super careful with my phones. That's why I always call at the slightest problem.

 

[xmr405o]

Haha. Thank you. And I will, but it was never a matter of not taking care of my phones. They just all had issues that were due to the manufacturer. For example, for my voyagers and enVs, it was usually just a button or two not working on the keyboard. With the Droids, it was speakers, microphones, headphone port, and buttons on the keyboard as well. As far as cosmetic damage, there has never been any. I'm super careful with my phones. That's why I always call at the slightest problem.

Lol. I was just joking. I'm glad you had a good experience. I never really had issues with VZW customer service.

 

[xVehemencityx]

Try calling the national customer service line. That tends to be the best for me. The only good experiences I ever have at our store is when one specific guy is working, because he seriously cares about satisfied customers. For everything else, I just call.

 

[domdepo]

You have some good luck I guess, I remember back when I had and issue with my storm 2. The lady gave me an attitude and I said Id rather just speak to a supervisor her response was, I am the only one you can talk too with the biggest attitude. I wanted to go through the phone and smack her. Its a shame I was working didn't have a chance to call back and report her.

 

[xVehemencityx]

You have some good luck I guess, I remember back when I had and issue with my storm 2. The lady gave me an attitude and I said Id rather just speak to a supervisor her response was, I am the only one you can talk too with the biggest attitude. I wanted to go through the phone and smack her. Its a shame I was working didn't have a chance to call back and report her.

That's a real shame. I'm sorry that happened to you. I've seriously never had a problem with any of Verizon's employees online. The ones in the stores are a completely different story.

On another note, Amazon's customer service is just as good. A random spot showed up on my Kindle, so I called and got a replacement overnighted to me, even though I don't have a warranty.