Help I can't hear my earphones

[poblanomx]

Hello:

I have a problem with my lenovo ideapad K1, suddenly when i connect my earphones, I can't hear anything, all the sounds and music i can hear in the tablet audio system. I checked the audio connector and it looks ok. I tried to check the audio driver but i didn't find anything about to solve this.

Any idea or suggestion?

Thanks.

 

[technicalguy]

You've tried different headphones I presume - just to be sure?
This may be a warranty issue.

 

[poblanomx]

I did it. I use a different earphones and I receive the same result.

Any suggestion?

Thanks.

 

[technicalguy]

There's no setting that I'm aware of that disables the headphone jack. If you can hear sounds normally then it would seem you have a faulty headphone jack. Call Lenovo Support is your only option.