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I have turned in my ISIS Note

TexandroidSS

TexandroidSS

Well-Known Member
It's official, I've returned the phone as of a few hours ago and am back on my note 4.


One thing that the Verizon rep told me, that if you go through Samsung for your replacement, you will get your phone by as soon as next week. If you go through Verizon then you'll be waiting till at least Sept 30th. If you haven't already reached out to Samsung, I would do so ASAP.
 
Every time I have reached out to Samsung they have connected me right back to Verizon. I keep going in circles!
 
Keep calling Samsung until you get the right person. They took my name, number and IMEI and promised a call within 48 hours. Of course, it's already been 24 hours... so if I don't hear from them by tomorrow, they're gonna hear from ME on Saturday.
 
Tell them that this is your only phone and that you've noticed it gets real warm during charging and that you're apprehensive about using it. The squeaky wheel gets the oil. The next time you call them, tell them that you need to speak to a supervisor and explain to that supervisor that Verizon said you can turn the phone in and get an iPhone instead. That might make them address your issues.
 
http://www.samsung.com/us/note7exchange/?cid=ppc-



Announcement
In response to our recent announcement regarding battery cell issues with the Galaxy Note7, we are launching an exchange program for all Galaxy Note7 owners. We are offering this exchange because your safety and peace of mind is our top priority. Additional sales and shipments of the affected devices have been stopped, but if you already have a Galaxy Note7, we ask that you replace it.

Through the U.S. Product Exchange Program, you can:

  1. Exchange your current Galaxy Note7 device with a new Galaxy Note7 (as early as this week).
  2. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and we’ll replace any Note7 specific accessories and give you a refund for the price difference between devices.
We know this exchange is an inconvenience, so you will also receive a $25 gift card, in-store credit or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.
 
08ec6de79b74cbe26760cef0bdeaf9a7.jpg


Seems like the Samsung program wants you to go through the retail store you bought it from.
 
This is turning into a complete cluster you-know-what. I don't think anyone knows what anyone else is doing in this, they only know it's not their job! o_O
 
The_Chief said:
This is turning into a complete cluster you-know-what. I don't think anyone knows what anyone else is doing in this, they only know it's not their job! o_O
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This is because all of you are dealing with the lowest employees on the Totem pole while the Chiefs hide underneath the Teepee so as not to be bothered with such technicalities as they see it.

Imagine the store counterperson or sub-managers that typically surfs social media on their phones about 6 hours in a typical 8 hour workday and all of a sudden has no time to do so because they have to be interacting with Note 7 user complaints and remedies. The Chiefs don't tell them crapola and do you think they listen carefully to any internal communications anyway? They're just there to make a few Peso's and post stuff on Twitter, Snapchat and Facebook. You are just a 'bother' as Winnie the Pooh would say!
 
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I still think contacting Samsung directly, asking to speak with someone that doesn't have a thick accent and telling them that your carrier is offering to move you into an iPhone or an LG (a competitor's phone) would be the best way to get them to swap you out. Also, you can tell them that your carrier won't have another Note 7 replacement for you for a few weeks and that you don't have a backup device, and notice the phone gets hot when charging may get you some headway. Remember that Samsung probably doesn't have enough units right away to swap everyone out, so they're probably giving some resistance to some customers unless they raise certain concerns that could mean more liability for Samsung (i.e.
My phone gets hot when I charge it and this is my back up").
 
Verizon gave me the run-around. First they tried to tell me I couldn't get a new Note 7 to replace this one. I told them that was absolutely NOT what Samsung told me in an email Samsung sent me. Then the lady (underling) at Verizon I was talking to said to hold on she was going to ask her supervisor. She came back and said the supervisor told her that I should call back in a few days to see if things had changed. I will NOT accept having to get another device, I will push this until I get a new Note 7. I think a class-action lawsuit is in order here. This has turned into a hell of a mess.

I think I will contact Samsung directly. Tell them my phone gets hot and that Verizon is not holding up their end of the bargain. I hope Samsung will take the bull by the horns and get me a new Note 7 themselves without me having to go through Verizon's BS. I am looking forward to other N7 owners details on how they are getting a replacement N7 and what they had to do to get that done. I want ONLY a Note 7, some "other device" is not going to cut the mustard for me.
 
Teegunn said:
Verizon gave me the run-around. First they tried to tell me I couldn't get a new Note 7 to replace this one. I told them that was absolutely NOT what Samsung told me in an email Samsung sent me. Then the lady (underling) at Verizon I was talking to said to hold on she was going to ask her supervisor. She came back and said the supervisor told her that I should call back in a few days to see if things had changed. I will NOT accept having to get another device, I will push this until I get a new Note 7. I think a class-action lawsuit is in order here. This has turned into a hell of a mess.

I think I will contact Samsung directly. Tell them my phone gets hot and that Verizon is not holding up their end of the bargain. I hope Samsung will take the bull by the horns and get me a new Note 7 themselves without me having to go through Verizon's BS. I am looking forward to other N7 owners details on how they are getting a replacement N7 and what they had to do to get that done. I want ONLY a Note 7, some "other device" is not going to cut the mustard for me.
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I returned mine, am keeping my 256SD card, and am probably going to buy it again and try to get in on the free VR offer that I posted up a few posts above. That should help a little with the trouble that Samsung has put me through.
 
dang who gives a care...samsung is going to correct this, if you are having issues with your personal carrier then that is on them. we shouldn't try to get free stuff or take advantage of this. just sit tight and all will work out, and a class action lawsuit? wth, it is just a phone. sounds like a few of you babies need to get an iphone to match your purse.
 
blackcar said:
dang who gives a care...samsung is going to correct this, if you are having issues with your personal carrier then that is on them. we shouldn't try to get free stuff or take advantage of this. just sit tight and all will work out, and a class action lawsuit? wth, it is just a phone. sounds like a few of you babies need to get an iphone to match your purse.
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So you didn't get the 256GB SD card or the Fit, or the free Netflix? If you did, then you should probably give it back as you sound like you're a corporate apologist. As far as a lawsuit, if someone wants to take Samsung to court and feels that they have a just reason, then what's it to you? As for taking "advantage of this", you should probably stop trying to come to Samsung's defense as they've already admitted fault. As far as I'm concerned, it's not "taking advantage" if the company tried to cut costs by going with a battery manufacturer that wasn't QCing their components at a high enough standard. I have no sympathy for Samsung, and am perfectly fine with anyone "taking advantage" of this situation so that it is a learning lesson for Samsung.
 
Teegunn said:
Verizon gave me the run-around. First they tried to tell me I couldn't get a new Note 7 to replace this one. I told them that was absolutely NOT what Samsung told me in an email Samsung sent me. Then the lady (underling) at Verizon I was talking to said to hold on she was going to ask her supervisor. She came back and said the supervisor told her that I should call back in a few days to see if things had changed. I will NOT accept having to get another device, I will push this until I get a new Note 7. I think a class-action lawsuit is in order here. This has turned into a hell of a mess.

I think I will contact Samsung directly. Tell them my phone gets hot and that Verizon is not holding up their end of the bargain. I hope Samsung will take the bull by the horns and get me a new Note 7 themselves without me having to go through Verizon's BS. I am looking forward to other N7 owners details on how they are getting a replacement N7 and what they had to do to get that done. I want ONLY a Note 7, some "other device" is not going to cut the mustard for me.
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The closest Verizon store near me said they didn't know when they was going to get the newer note 7 in. The person I talked to even tried talking me into going with a Samsung S7 I'm like hell no. And she even replied with you have until the end of the month to exchange the phone.
 
Just spoke with samsung, she in know way was going to issue me new phone. Strict go to the store you purchased it from policy.

My n7 has gotten noticeably hot since day 1 when charging and when I mentioned that she was understanding but told me to turn off power hungry apps and wait for a replacement from V.

When I mentioned that I waited specifically for my n7 because I loved my n4 but it is on its legs, and that the store only has i7s she said that samsung is putting new n7s in stores this coming week.

When pressed for what I should do in the meantime, driving and sleeping with a possible incendiary device by my head she mentioned that I just have to wait until the store gets the new phones.

She said Sunday is the day, so ill be waiting at V this sunday hoping to get fixed up.
 
sven1olaf said:
Just spoke with samsung, she in know way was going to issue me new phone. Strict go to the store you purchased it from policy.

My n7 has gotten noticeably hot since day 1 when charging and when I mentioned that she was understanding but told me to turn off power hungry apps and wait for a replacement from V.

When I mentioned that I waited specifically for my n7 because I loved my n4 but it is on its legs, and that the store only has i7s she said that samsung is putting new n7s in stores this coming week.

When pressed for what I should do in the meantime, driving and sleeping with a possible incendiary device by my head she mentioned that I just have to wait until the store gets the new phones.

She said Sunday is the day, so ill be waiting at V this sunday hoping to get fixed up.
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Did you ask for a name? Did you ask to speak to a manager? The very first story on the evening news just now was on the recall. My guess is that it's giong to be more urgent.
 
sven1olaf said:
Just spoke with samsung, she in know way was going to issue me new phone. Strict go to the store you purchased it from policy.

My n7 has gotten noticeably hot since day 1 when charging and when I mentioned that she was understanding but told me to turn off power hungry apps and wait for a replacement from V.

When I mentioned that I waited specifically for my n7 because I loved my n4 but it is on its legs, and that the store only has i7s she said that samsung is putting new n7s in stores this coming week.

When pressed for what I should do in the meantime, driving and sleeping with a possible incendiary device by my head she mentioned that I just have to wait until the store gets the new phones.

She said Sunday is the day, so ill be waiting at V this sunday hoping to get fixed up.
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For information, I've got a Chinese version N7, SM-N9300, which hasn't been recalled, and that only gets a bit warm to the touch when charging it, and not really any warmer than the Oppo phones I've had.

My N7 came with a Samsung wireless charger as well as the USB type-C one, but doesn't seem to make much difference to it.
 
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