Help i need help!!! somebody please

[kuntryswag]

i have an alcatel to-980a android and its only like 2 months old, i plugged my phone into charge today and it shut off. ever since than when i try to turn it on it goes to the android screen and stops. i have tried taking the battery out and it doesnt work. i am absolutely stumped!! somebody please help me.

 

[takaya.aiba]

is there a button combo you can use to force the device to reboot?

have you called the telecommunications provider or manufacturer?

is this phone insured?

 

[vipul123]

press the red end button, it happened 2 me, u just have 2 press the end call button