Hi everyone. My sister is having trouble with her S4, mainly it doesn't seem to hold a charge and it won't turn on anymore. But whatever the problem, T-Mobile has sent her a replacement S4 because we have some kind of monthly fee for a warranty/replacement thing.
But they are telling her to send back her original (non-working) phone. But does she need to do this if it's fully paid for? Isn't this her phone now, even if she gets a replacement? Isn't that why we are paying the monthly warranty fee?
Thanks!
But they are telling her to send back her original (non-working) phone. But does she need to do this if it's fully paid for? Isn't this her phone now, even if she gets a replacement? Isn't that why we are paying the monthly warranty fee?
Thanks!